Silverfish and desc...
 

[Closed] Silverfish and descent gear customer service

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Ordered an e-13 trs dual from descent gear for £70 was told they had none so they ordered one from distributors Silverfish for me. What arrived with them was a trs+ so they sent it back to Silverfish. After much disappointment it emerged that Silverfish only had the trs+ at £149.99. Amazingly Steve at descentgear picked up the difference in price as a courtesy and Silverfish sent it direct with a free e-13 t-shirt. Amazing Customer Service in my eyes!
Cheers Guys.


 
Posted : 25/09/2012 9:38 pm
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Descent gear are ace! Best CS I've ever had was from them.. 😀 highly recommended..


 
Posted : 25/09/2012 10:11 pm
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Khani they will defo be getting my cash in the future and always are competitive price wise when you speak to them direct.


 
Posted : 25/09/2012 10:19 pm
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Another +1 for Descent Gear. They also give you sweets and stickers. 😀


 
Posted : 25/09/2012 10:30 pm
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Another vote for Silverfish as Company of the Year.

Richie (the boss) gave me loads of Silverfish prizes for free to be raffled off for my charity collecting and I didn't even ask him for them.

Top Bloke and company 11/10

Although he hates Fat Bikes 🙁


 
Posted : 25/09/2012 10:33 pm