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I think your all forgetting.... Royal Mail don't actually want your parcels... its not the profitable part of their business hence why all the prices went up so much recently...
In terms of efficiency savings, streamlining their business etc they would much rather see potentially awkward goods go with other couriers to make their life easier...
Which you could argue in the last week or so they are doing so quite successfully!!
May have well be posted already:
How irresponsible and hypocritical of the Royal Mail to sell items which they believe are dangerous.
...IncorrectRoyal Mail don't actually want your parcels... its not the profitable part of their business
Link from STW has been posted on [url= http://www.royalmailchat.co.uk/community/viewtopic.php?f=18&t=59033 ]Posties chat forum[/url] its an unofficial RM site where postal workers go to vent their spleens 😉
Just see a login page.
😳
Whoops sorry I forgot you need to be logged in to see most of the site, anyone can register though you do not need to work for RM group.
Muke - how about a screen shot or two of the thread?
It's just a copy of [url= http://singletrackworld.com/wp-content/uploads/2013/12/thinking-of-posting-a-shock-via-royal-mail-read-this-first/ ]http://singletrackworld.com/wp-content/uploads/2013/12/thinking-of-posting-a-shock-via-royal-mail-read-this-first/[/url]
83 views but no replies to it yet.
Interestingly I posted something today and was asked are yiou sending batteries, the answer was no which was a lie. Cant be arsed arguing the toss with a counter worker as to the fact that if in an electronic item / part of it its OK
Update... Have had an email from the MD of Wellers auction house. They are currently looking through their stock to see if they can locate the shock.
Nice!
Soz double post 🙄
Nice to know Wellers are taking a bit more of an interest than the scum at RM.
PG even if they get your shock back don't give this up. Appalled by this whole thing. Spoken to my bro (postie) told him about this. Basically they don't know what's banned or not. Neither do the post office. It seems different interpretations all over the country!
Very patient man all I can say!
I'd have gone, ahem, postal by now!
I'd consider going to a newspaper with this good chance of getting it run as RM privatisation is still fresh in the mind.
IHNRAT
Update... Have had an email from the MD of Wellers auction house. They are currently looking through their stock to see if they can locate the shock.
I would't bother messing around trying to get it back. You've given them a chance to return it or compensate you which they have declined. Small claims court:
Process in England is very easy. https://www.moneyclaim.gov.uk/web/mcol/welcome
If you are in Scotland then you can't do it all online - but its not difficult http://www.scotcourts.gov.uk/taking-action/small-claims
There is no certainty of success but its not that expensive to claim. (1) if their T&Cs aren't expressly stated (and nowhere does it say empty containers that could be pressurised are excluded) (2) their agents don't clearly display signs on DG's the way that airlines do (3) unlike couriers you don't make any explicit statement / tick any boxes on that when handing it over (4) their T&Cs aren't even on display in post office branches. Strikes me as an unfair contract term, even if the court decided the relevant clause covered empty cylinders.
Can they be bothered with going to court to argue their case? Can they risk losing and the power of the internet which means every other person who gets goods lost / destroyed taking action?
If the shock is found and returned that will be a result.
A result I am sure that if pg had not received the kind offer from mojo would be hoping for and still so.
And if this was the case would have no further reason to Pursue Royal Mail especially if it was accompanied with an apology. Their current t&cs are wide open to abuse and can be interpreted in order to confiscate expensive items to sell for profit. Either way I don't think the OP has the time or expense to fight to change that.
I think that by publicising this appalling behaviour and hopefully people voting with there feet and taking there business elsewhere may make them see sense.
Also in there t&cs it says that if a dangerous item is packaged with other items the can confiscate the entire package and not separate contents.
So if they do not decide to act ethically they could start confiscating fs frames posted with shock fitted which is how most frames are sold, but thanks to the recent rise of social media I think they will only suffer in the long run.
Today the postman delivered this :
http://www.ebay.co.uk/itm/370961486190?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
(bloody cat)
In a plastic bag -so fairly obvious what it was
Luckily it wasnt a shock
[quote=PaulGillespie said]Update... Have had an email from the MD of Wellers auction house. They are currently looking through their stock to see if they can locate the shock.
Excellent! How did they find out about the whole shebang ?
Sorry to hear this has cropped up on you,Paul. Hope you get it back with no damage. I've been sending forks and shocks recently and have never been asked what was in the packages.
They all seem to be a bit random with their knowledge at the P.O. on this so hopefully it'll be in your favor.
If not, we'll have to start up a just giving page so we can all chip in a quid each to sort you out ;O)
Any update from RM ?
There was a non-answer update from RM on the main page of STW.
Just 5 minutes ago I had an email from the auction house, they have located a shock but unfortunately it's not mine. It is a Float RP23...looks like someone else is missing one now...
Mojo have delivered bigtime and my replacement shock is with me now!
just received one of those track pumps from Parker International through RM - compressed gas - RM are total muppets
stw and mums net crossover. aibu to read mums net?!
[url= http://www.mumsnet.com/Talk/am_i_being_unreasonable/1944576-To-ask-you-to-check-Royal-Mails-Dangerous-Goods-list-before-you-post-anything ]http://www.mumsnet.com/Talk/am_i_being_unreasonable/1944576-To-ask-you-to-check-Royal-Mails-Dangerous-Goods-list-before-you-post-anything[/url]
Mojo have delivered bigtime and my replacement shock is with me now!
That's awesome service
So now people are warning each other through social media about RM terms and conditions while they keep quietly sending people's belongings to auction. Nice. Merry Christmas everyone.
Mojo have delivered bigtime and my replacement shock is with me now!
Will be using them in the future.
Well, mumsnet are a bit 'twunty'.
I shall not be using them for anything in future, either.
Crag - Member
"Because the product is charged by filling with compressed air and whether it is full or not it is deemed a prohibited item under the above guidelines."Does that mean you can no longer post inner tubes?
Yep and no bike pumps either..
Wonder how many C0² pumps and cartridges get posted every day..
Any update?
I've been telling everyone I know about this and the response is pretty much universal:
a) how the hell can RM get away with it
and
b) they'll be thinking twice about using them for parcels in future
How many pairs of forks and shocks must get sold on eBay each day/week. Wonder how many of those go missing and end up at an auction house. Disgusting...
The suspicious part of me is wondering whether certain sorting offices come across far more "dangerous articles"(read profitable) to be sent to the auction houses than others.
[url= http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&userid=sharonj2013&myworld=true&items=25&iid=-1&de=off&which=negative&interval=365 ]looks like the ebay seller may end up re-winning a previously sold item[/url]
The cynic in me wonders if this seller has any link to RM, however that is conjecture and on the surface, they are doing nothing wrong.
I've only just read this thread from page one and I am genuinely taken back by RM's actions. What is most concerning is if this money spinner has evolved naturally and is a by-product of policies, or if this is a planned income stream? Bigger than the OP's loss, this could be very damaging indeed for RM if it is proven that their policy is designed to allow them to dispose of value items at a profit.
OP, well done for perusing this and good luck.
Absolutely staggered by this and totally agree with responses to take to small claims court.
Whether the Ts&Cs are incorporated or not (and there is law around this), nothing in RMs Ts&Cs transfers title (or legal ownership) of the shock to RM; whether you have accepted them or not. That they can "dispose" of it is one thing, but it remains at all times your property.
Any updates on this - really keen to see this resolved!
Well I emailed Royal Mail before Xmas to ask if they could explain their actions and received this today.
reference: #######
Dear ######
Thank you for your email.
I can confirm this issue has been fully investigated and a response was provided to the complainant outlining our position. You will appreciate however that as a third party I cannot go into detail with you regarding another customer and their enquiry.
Kind regards
Peter Clay
Chairman & Chief Executive Office
Pretty much what I expected.
It's looking like this has happened to me over christmas.
goodgrief...
If you check through this thread there's a reply somewhere about the auctionhouse finding a different shock from the OP's. It's not possible that could be yours, could it? Worth a check if nothing else.
The gall of RM astounds me.
Should every parcel now come with vent holes too lest air gets trapped and compressed?
Legalised theft.
Thousands are no doubt reading this unimaginably mental story unfold whilst fighting a newly-discovered Daily Mail instinct welling up inside their bellies. Oh the outrage!! Funniest thread ever. Shoot them all etc.
Can't say I'm outraged just be thinking very carefully before I post something via royal mail again
enfht...
Why is it a 'daily mail' instinct to be outraged at someone stealing your goods? The OP has lost a £500 shock. Someone else now looks to have lost similar. My OH has subsequently had some stuff that was sent to her 'disappear'.
There's nothing unreasonable about people being outraged at a corporation stealing other peoples goods.
I have had a £40 headset recently go missing with Royal Mail.
Thankfully, the well known mail order cycle shop refunded me out of good will (big up CRC)- but in future I'll be using collect+ for everything I send.
Are Royal Mail trying to bankrupt themselves?
And yet they don't seem to mind a litre bottle of ipa in a jiffy bag.
I once sent something to france using "international signed for". After It didn't turn up after 10 days I got onto them.. "oh you cant track once in france and we don't actually get a signature. Sorry it's lost and we wont be paying out as you filled in the form wrong for insurance" I had handed it to po desk telling them what I wanted and THEY filled out everything.
I only use them if no alternative.
Problem with RM is it's a bit like the Mail. Everyone says "oh the mail is so shite, who reads that crap!???".
Well, someone does, else they'd not be making any money. Obviously the majority of people don't send shocks or forks, so it's hardly a concern to them.
Also, the irony of that eBay seller... posting everything via RM 1st class 🙄
Thousands are no doubt reading this unimaginably mental story unfold whilst fighting a newly-discovered Daily Mail instinct welling up inside their bellies. Oh the outrage!! Funniest thread ever. Shoot them all etc.
What an odd thing to say. I think the response on here has been entirely understandable and measured.