Forum menu
Since most people only post about bad experiences with these sorts of things, I thought I’d share a good one!
I bought my Focus in 2020 from a shop that has since closed down. It came with Raceface AR30 rims, and recently the rear wheel was struggling to hold air. That's when I noticed the rim had started to split at the pinned joint.
While looking for a replacement, I noticed that Raceface introduced a Lifetime Warranty for their rims after I’d already purchased the bike. I figured it was worth a punt, so I pinged an email over to Silverfish, fully expecting three or four reasons why a six-year-old rim wasn’t covered or why "lifetime" doesn't actually mean lifetime.
Instead, I just got "Thanks for the info, expect a new upgraded rim in the post in the next few days."
Huge thumbs up to Raceface for standing by their products and to Silverfish for the excellent service!