Topic starter
Just to say I got some pawls and a freehub from Pedalon and after 1 month on of the pawls has cracked. Sent them a photo of it on Sat night and by 10am this morning they have emailed me back and say replacements are in the post.
I know it's only £14 but great service and attention to customers. I have had other experiences elsewhere wherby they need the old ones back first, moan, moan, don't answer emails etc etc.
Well done
C
Posted : 23/01/2012 2:25 pm
Nice.
A shame when decent service has to be highlighted cos so often out of the ordinary.
Posted : 23/01/2012 2:47 pm
Topic starter
And to cap it all, when I got home tonight from work the postman had delivered the replacement from Pedalon.
Fantastic, top marks
C
Posted : 24/01/2012 6:44 pm