Eldest_oab had a disastrous Kinlochleven Enduro today - big tyre gash, jogged down most of stage 2, dead last overall because of this.
To really make matters worse last stage he noticed his forks were 'odd'.
There's no rebound at all and when we took air out they've sucked down to less than 20mm of travel left. 2019 Lyrik RC2 with about 10 rides use.
So, anyone know what Radon's warranty service is like?...
My first guess would be grease blocking the transfer port.
If you're capable of a lowers service, much easier to try than a warranty job - drop the lowers, remove the air spring, clean, re grease, refit.
I'd agree with submarined with one caveat, it could be a scratched shaft in which case it is a warranty job and if that's the case a degree of caution in whether you should dismantle or not and risk them blaming you for damaging it during servicing should be considered
Agreed. I guess it's a case of how long he can be without, whether it not SRAM in the UK can do the warranty work (my mate's YT Monarch had to go back to YT, my YT Fox was done in the UK, but that was a recall), and making a call based on that.
The air shaft was only about £40-50 when my Rebas did the same (+ a service) and the warranty support / interest seemed to be lacking from the shop.
I bought a Giant from Germany and my LBS sent them to Sram UK to warranty when they were sucked down. It cost me a handling/post fee with LBS but got brand new retail set of boxed Pikes with spares.
Cheers all - just waiting for email reply about them.
Oh, and as for the enduro - it's a learning game. A finish is a finish, and he still did better than me on my last enduro..! Good luck with the forks.
Warranty service decent enough on a couple of minor bits on my old Swoop.
Hope he gets it sorted soon.
you can warranty them in this country. Don't have to send them to germany.
That's true, but it won't necessarily be much quicker IME.
Sram Tech (UK) is currently 3 working day estimated turn around for warranty forks.
I would have thought taking it to a friendly LBS if you are happy to pay postage/their time (and you have proof of purchase) would be the fastest resolution.
Worth asking if Radon will pay for the postage/labour for it to be handled here, or if they want the fork back to them?
I had a reply this morning to post them back (by Freepost) to Germany, where they would pass on to RS to work on, but to expect 3-4weeks with RS and a week of postage at each end...
Following Bigyan's advice, Stirling Bike Doctor has stepped in. Within an hour of phone call Andy has them booked in for collection today from shop, 2 day turnaround, back next week. All for a fee for 15mins work.
https://www.stirlingbikedoctor.co.uk/
That sounds a lot better than 3-4 weeks! I'd be buying Andy a beer 🙂
🍺🍺
Another question - when the forks are unweighted, how close to the 10% sag indicator are the seals/lowers?
Our seal is touching the 10% mark.
My 170 lyriks sit so the seal is sat on the 180 10% marker if that helps.
That does help - and I've found photo from two tests online that corroborate that.
Just seems odd that zero is actually 10% sag.
Good hard yank up might unblock the port if it's got grease stuck in it, then all good. That was all I needed to fix my Pikes doing similar. Don't pull on the bridge.
They are just back from warranty work, including full service.
find out what was wrong?
I too an interested in the outcome as I am eyeing up a Radon Swoop. 🙂