Picked up a c456 today and I'd assumed the top of the head tube should be perfectly circular. Turns out it isn't and at the very front of it it runs a little straight.
The bottom of the head tube is perfectly circular.
Can't tell if this is by design to make sure the headset is properly gripped when fitted, or whether its actually a faulty frame.
Any ideas?
How bad?
Pic?
Is it straight externally or internal?
Internal caliper and measure roundness 💡
I know of 2 other people who had to ream their on-ones headtube.
If I was buying a new frame I'd expect everything to be perfect and ready to be built up.
Sounds like poor Q C to me.
Send it back
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That looks borked to me
Well, I've never seen a headset come in that shape....
Send it back...
That's rubbish.
Send it back, that's just f***ing sloppy work.
More to the point, how are you going to ride it when the rest pf the photo suggests severe visual impairment?
I've got a c456 and mine wasn't like that, seems like it has been bashed at some point. I would send it back to them, but do get another one as they are ace especially with the slack set in it.
Looks like the frame was dropped or knocked. Carbon sprung back but steel/Ali? don't like that very much...
^ beat me too it!
lemonysam - Member
More to the point, how are you going to ride it when the rest pf the photo suggests severe visual impairment?
😀
Is there something in the headtube ? a race ? tube looks circular.
It has made me lust after rhubarb and custard's though. Sweetshop tomorrow I think.
looking at that photo, the headtube seems ok, its the headset race thats deformed...
I stand to be corrected tho
The frame is fine but the sleeve is pretty bad. Mine was SLIGHTLY out and my headset did fit just. Id suggest a return. They will swap thay no bother I'd say.
If yours is anything like mine then there's a metal insert for the headset inside the carbon skin.
That photo of your's is beyond doubt not as intended. I'd guess that'll be replaced post haste once you get in touch. Let us know how you get on.
Awesome straight line stability like that. Front wheel won't get knocked off line.
Its not meant to look like that 100% send it back mate.
Yup, definitely had a ding in transit - the carbon bounces back, the metal doesn't.
I know of 2 other people who had to ream their on-ones headtube.If I was buying a new frame I'd expect everything to be perfect and ready to be built up.
Sounds like poor Q C to me.
Every frame should have the head tube reamed before the headset is fitted - it should be done by the shop that sold it to you, ideally, though opinions differ on this.
[quote=eyerideit ]I know of 2 other people who had to ream their on-ones headtube.
If I was buying a new frame I'd expect everything to be perfect and ready to be built up.
Sounds like poor Q C to me.
It's a carbon frame for £399. How do you think they manage to sell them so cheaply?
Ask Somafunk about the much more expensive frame of his that needed reaming 😉
Frames are not usually sold ready to go, they need finishing work. Many shops, and especially mail-order places, skimp on this.
But that's not the case here - this looks like transit damage - no-ones fault apart from the couriers. Did you contact On-one first before putting it on here so everyone could criticise their QC, which wasn't at fault?
[quote=bencooper ]Did you contact On-one first before putting it on here so everyone could criticise their QC, which [s]wasn't[/s] may not have been at fault?
Okay, fair point - it could have been bashed somewhere in the supply chain, but my bet would still strongly be on courier damage.
It's a carbon frame for £399. How do you think they manage to sell them so cheaply?
Right, because it's a factory second 😕
BC: wouldn't damage in transit mean damage to the packaging?
OP was the box damaged?
Enough sleuthing, I'm off to bed.
Did you take that photo while in debenhams?
BC: wouldn't damage in transit mean damage to the packaging?
Not necessarily - it wouldn't take a massive hit to do that, and cardboard bounces back...
druidh - MemberIt's a carbon frame for £399. How do you think they manage to sell them so cheaply?
Sending someone a damaged frame isn't going to save On One any money is it?
Please explain how the comparatively low cost of the frame has any bearing on the fact that it was damaged when the OP received it.
[quote=Rusty Spanner ]
Sending someone a damaged frame isn't going to save On One any money is it?
Please explain how the comparatively low cost of the frame has any bearing on the fact that it was damaged when the OP received it.
eyerideit » I know of 2 other people who had to ream their on-ones headtube.
If I was buying a new frame I'd expect everything to be perfect and ready to be built up.
Sounds like poor Q C to me.
druidh » It's a carbon frame for £399. How do you think they manage to sell them so cheaply?
Does that help?
Not really, no.
Are you're suggesting they deliberately send out substandard goods?
First of all, I'm suggesting that for £399 you might expect to see some corners cut compared to a more expensive brand. One of those could be reaming the headtube, another could be facing and chasing the BB threads. Of course, that's not to suggest that the more expensive suppliers are always doing this! This comment is unrelated to the OPs damaged frame, it's replying to the point put by eyerideit.
The other, more generic point, is that QC costs money. You can either employ someone (at say £15,000 pa) to check all the goods before they are sent out to the customer or you can accept that a small percentage of goods will be faulty, returned and need to be replaced. If that only costs £5,000 pa, then the delta is the price you are putting on customer satisfaction. This decision isn't confined to On One - all companies make it at every point of the supply chain.
£400 is cheap?
Idiot content post
Personally I'd tap it out a bit and bang a headset in but no it doesn't look right
Just ring O-O and get it sent back and replaced. Why people are even discussing any other option I can't quite fathom....!
Picked up implies secondhand. Although I think he got it from On-One in which case yes I agree.
OP- is that your house in the Pic? Do you live here?
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I had that a few years ago on a steel 456, headtube was obviously bashed in transit by courier. On One will replace it without quibble.
You do talk shite sometimes hora ,
Fact is 400 quid IS cheap for a carbon frame same as 2000 pounds would be cheap for a brand new show room car
But the above frame pictured needs sending back its had a drop on the nose there.
You do talk shite sometimes hora
Its £400. Are you abit thick? Do you go out on a night out with wads of cash? Do you know, even a guess at how much these things cost to make? Do you often go into shops and bow and thank the shopkeeper for letting you have his product? Idiot.
hora - Member
£400 is cheap?Idiot content post
[s]£400[b] IS[/b] cheap in the context of a carbon HT. You'd be hard pushed to buy any frame from a known brand for that price point, never mind a carbon one.[/s]
Drats! curse my slow typing
Sorry I didn't realise STW had turned into ATGNI.
I'll pop you few posters down as the new breed of Big Hitters.
^^^^^^ Someone's got the Monday grumps
😯
No one forces you to buy a carbon frame
Everying is relevent......
Cost of manufacture??t , cost of tooling vs scale of manufacture is the pertinant question ...
Things cost peanuts to make once you have the moulds and tooling paid for.
I'm skint but a night in town costs at least a ton so a carbon frame for four nights on the lash is great value 😉
C456s are cheap frames. There's no two ways about it. That's why I have one! 🙂
I origionally built mine up for under £1000 with Hope/Mavic wheels, 140mm Fox forks, Magura brakes and SRAM X9 and it weighed bugger all. I don't buy expensive bikes.... Fore the price, there's no recognised brand that even comes close as far as I'm aware. 🙂
Thought I'd just better add a few things here.
Most importantly my wife chose the kitchen colours 🙂
A few people have mentioned why bring this up and a forum and not go straight to On One and a few comments on 'what do you expect for a cheap frame'.
I only posted on here to check whether this was a fault or a design feature - nothing in my original message slagged On One off. It looked a deliberate shape so wanted to check first before going back to On One or trying to knock a headset in last night.
I know full well On One will replace it as my experience at their showroom yesterday and my experience with their customer service in the past has been faultless.
The quality of the frame, if it wasn't for this knock it's had on the front, is excellent and the headset I bought to go with it seems to be great value for money - and that's what it comes down to surely?
We all have different ideas of what's cheap and what's expensive but I'm more than happy in paying £400 for this frame - once this little bump has been ironed out.
Going back to the original post. I noticed (a short while ago) a similar dent in a alu frame on On One/Planet X's website.
Looks VERY similar to the OPs post/pic but of course in alu. Caused by a careless Courier no doubt. Whats the crack(!) with say alu over the carbon? If you use a reeming tool gently surely it'd be ok?
did the op get a replacement?
If a headset still fits, you don't have a problem.
If a headset doesn't fit, contact On-One and they'll sort it out for you.