I'm insured with M & s for buildings and contents. I won't bore you with the details, accept next door had a flood and hence my house suffered some damage.
No problem, phone m & S, who send out some arrogant insurance assessor from BVS solutions. To cut a long story short he missed damage, despite saying " i think this wall may also be damp etc" He decided wet plaster didn't need to come off, just to be sealed anb repainted!!!
M & S wouldn't pursue the third party. It took a lot of persuasion for M & S to recover the claim from the third party (it was a small claim) and more importanlty if I didn't have some idea about property maintenance and had accepted what the assessor had said, the plaster would have fallen off in a few months time.
I did eventually get an apology from M and S, but its not really the service i was expecting from a premium company/policy.
Has anyone else had bad experience with BVS, and/or other buildings insurers. Apparently BVS are sub contracted by most insuracne companies.
Thanks
MM