A couple of weeks ago my 2008 Recon 351 Solo Airs forks suffered (in my lay terms) a catastrophic failure.
I bought them from JE James in October 2009.
Contacted their customer service/returns team and sent them back.
This morning I receive a brand new pair of 2010 Recon Race Solo Air (120mm) 😯
This cannot be scoffed at for customer service.
Whilst comms were not great - every time I spoke with someone there they new what was going on etc. Perhaps it was just me being eager.
All credit to the folk at JE James - Thank you chaps and chappettes.
I will definitely be using you again. 
I should bloody hope so, if my forks were only 8 months old and ****ed up i'd want a new pair too.
Nowt but great service in the last year or so from the lads at JEjames and on there net ordering
LHS - MemberI should bloody hope so, if my forks were only 8 months old and ****ed up i'd want a new pair too.
There could have been many outcomes from this but the JE James chaps did a fine job.