I've used them before and they've been OK for mail order, but this time two weeks for items in shown stock, paid for too, but radio silence despite email and phone chasers.
Does anyone else have any experience of them?
Do a search - a 100 odd post thread basically saying similar experiences.
I usually phone them first to check to see if product are in stock.
If they are usually good service!
[url= http://www.singletrackworld.com/forum/topic/je-james-cycles ]try here[/url]
crap, wouldn't touch them !
I bought forks from them recently ,very pleased with service i received,i didnt have a Pop-loc in Box ,so phoned them & got it 2 day's Later 😀
I've bought two bikes from them and never had any real problems to be fair.
Saying that, some of the staff are too quick to try and patronise, and some are just utter ****wits.
I'm closest to Chesterfield, but their accessories seem distinctly lacking (of anything I want to buy anyway) and although there are some decent staff, playing the JE James lottery of actually getting one of them to talk to is probably only slightly better odds than winning 4 million quid this Saturday.
Sheffield is more like my kind of shop, but the staff [i][b]can[/b][/i] be patronising. I've bought a bike from Rotherham and seem to remember some unpleasant experience about it, but that's the only time I've ever been in.
Not great, but overall not somewhere I'd openly boycott. I suppose they are really my 2nd most used retailer after CRC. I'd prefer to use my LBS - Stanley Fearn's in Matlock - and do when I can, but they just can't compete on price.
I had a nightmare ordering a mech, sent the wrong one,loads of calls later finally got it right 4 weeks after ordering. Avoid 👿
never went back after a hasty trip in to buy a new mech and shifter when i converted to SRAM it was all locked in a cabinet so they gave me a X7 mech and the shimano compatible shifter then didnt want to exchange, general impression is staffed by muppets
based on my current experience of them (order placed in january - delivery slow so it only turned up the day i went on holiday for 2 weeks so the recorded delivery got returned to them by royal mail - 2 months of waiting for je james to acknowledge the return - close to a month later and i'm still waiting for it to arrive!!! couple that with emails being ignored or pretty rude replies) i wouldn't even consider using them again. how on earth can they stay in business with that kind of service??!
JEJames = the new Dave Hinde?
Found them poor myself when i ordered a set of pikes a few months back now, Theres another thread going too with over 100 replies, seems they arent very good!
I've never bought from them via mail order but always had good experiences in the Sheffield shop, happy to price match and good service, what more could I ask for? 🙂