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Ive had bad service from CRC and very good service! refunded £188...
Although my stiffee at xmas had 2x bent hangers one after the other.
I will still buy as they are cheap! YOU get what you pay for.
Have you unravelled the other side to check they are both the same? Maybe it was a previously returned item? Brand-X stuff is utter shit, but it's not necessarily CRC's fault...
Crc are playing hard for £4. At Charlie the Bikemonger we avoid crappy products because they are more trouble than they are worth. Crc have made £1 and then paid a guy £2 to upset a customer. Just does not add up.
Get some nice cinelli or salsa tape from me.
I phoned CRC today after a Fat Pig reducer headset (for one of their half price mmbop frames) arrived without a crown race. After a brief discussion over whether the crown race should have been included with the headset or not, they put said crown race in first class post free of charge today. Good service.
[i]After a brief discussion over whether the crown race should have been included with the headset or not[/i]
Whaa? why would it not be included?
How come a dispute over a £4 roll of tape that has finally been settled to the customer's satisfaction has dragged on for 4 pages, while my dispute with the dodgy used car salesman attitude staff at Leisure Lakes over the soles coming unglued on a pair of Northwave shoes fizzled out on the first page ?
http://www.singletrackworld.com/forum/topic/north-wave-lizzard-shoes-sole-coming-unglued-warranty-or-fair-wear-tear
Seatclamp and post ordered thursday at 1530 after knackering the last one. New ones arrive at 0930 the next morning. Quite remarkable. When you consider it was in a tiny village south of Aberystwyth that takes 3 weeks to get to if there aren't muppets in caravans all over the road then it makes it amazing in my eyes!
I've had dealings with Mark after my Niteflux packed in just before its warranty ended. Lets say he didn't want to cave in and refund straight away and why should they, it was Niteflux who were responsible and CRC who were getting shafted. Anyways, I got a refund in the end. I think that either by design or personality, they have a CS that won't shell out immediately. Only the more determined customers will get what they want. Sadly this doesn't always weed out the genuine cases from the phoney time wasters.
How come a dispute over a £4 roll of tape that has finally been settled to the customer's satisfaction has dragged on for 4 pages
because a hissy fit over nothing is entertaining, whereas you have a solid, rational complaint, and thus is very boring.
I bought some of that tape a few days ago for the metal armrests of a chair
luckily it was just the right length; maybe they should remarket it
This thread is a classic case of why we need our LBS's. I use mine all the time. On the main I get a lot of things cheaper than CRC etc. too.
As I buy all my stuff at the LBS I get a discount and excellent service from Marshalls in Welwyn. They often have to order me stuff they dont stock but it arrives easily as quick as CRC, and if the stuff is no good they sort it out for me too...
Here's a good experience... but I didn't buy cheap bar tape.
http://www.singletrackworld.com/forum/topic/chain-reaction-cycle-customer-service
i hate agreeing with TJ, but i do. If you bought bar tape from my lbs and then tried to fit it, they would not take it back. They would not sell you £4 bar tape tho
get what you pay for.
but if we are slating suppliers, i bought a bearing set from BETD which was missing two of the main pivot bearings - two emails, no response.
sourced the bearings locally, will never recommend betd again!
I find this very strange.
Last year I ordered some discs and adaptors to upgrade my Magura Louises from CRC. As they were the same price I went for a 210mm front disc, not knowing that that size only fits earlier Julies.
I didn't discover this until I'd bolted the disc on. So I emailed CRC about it, sounding suitably apologetic and they said as long as the disc and adaptor was unused (It was, just fitted with old bolts, not the ones supplied) they would change them. So I took them off, cleaned them and stapled the packets up carefully. A couple of days later the correct one was sent out to me. No problemo!
I've also sent stuff back to CRC under warranty:
For a leaky 3l Camelbak bladder I recieved a whole new Camelbak Scudo and my postage refunded!
And last month, for a broken, 4-5 year old Park Tools track pump that cost £25 in a sale, I recieved a top of the line Park Tools workshop quality track pump selling for £55!!!!!!
Am I doing something wrong? 😕
PP - not being rude enough in emails i guess
I don't use either of my LBS now.
Both are rude, both only care about customers spending lots of money, both have no interest in my repeat returns for little bits and pieces, which may end up in buying a bike, but not from either of those shops.
I much prefer the faceless internet business now
I've still never had any issue with CRC. Placed an order for a new tyre on Wednesday evening, free delivery, received this morning.
I have, however, lost all the details they sent me after paying for the CRC Ruthin in september, so I'm hoping they'll re-send for free.
A lot of people on here really seem to misunderstand how the Sale of Goods Act works.
Two things that apply here:
Problems are the retailers responsibility. They can take it up with the supplier, but the contract is between customer and retailer.
Goods should be fit for purpose. It doesn't matter if they're the cheapest item in the range, they should be able to do the job they're sold for.
This episode makes me wonder what CRC are thinking. As Charlie says, it's not worth your while to sell rubbish. The law is designed to protect the customer from substandard goods, so a retailer doesn't have a leg to stand on if they sell them.
i've not read more then a couple of the whinges but why aren't you taking this up with brand-x? if i owned CRC that's what i would tell you to do.
jamesca - read the post above yours. It is CRCs issue. Nowt to do with brand x
Brand-X [b]IS[/b] CRC isn't it?
What a boring thread. I was hoping for some dramatic outcome... All that bother over the cost of a pint a sarnie.
Who gives a sh*t?
Oh give it up already !!!
foxyrider - Member
Oh give it up already !!!
Nah - lets see how long we can keep this thread going for !
My view is that the value of the item shouldn't matter at all - either it does the job as advertised or it doesn't.
If you order a pair of trousers and receive 3/4 lengths you would be a bit upset right ?
to be honest it does the job fine, just not for the OP.
I'm still impressed that 4 quid has caused so much debate.
God knows what happens if it was 10 pounds. Does the whole of STW boycott the internet?
Ive just had great service from them.
Not commented on this so far but I've been reading with interest.
If I were in CRC's postition, I'd probably have given the OP the benefit of the doubt for goodwill and the sake of four quid. However, with an opening gambit of "I've just bought something, it doesn't work so I demand you send me a replacement, and no I'm not sending the old one back" I'm hardly surprised that they told the OP to roll it tightly and grease it lightly.
I've worked in and around Customer Services and Tech Support for a very long time, and I can tell you categorically that you get considerably better service for being nice.
Case in point, I once worked for a company that never, ever gave away anything if it could help it, especially refunds. One guy wrote in about a broken joystick, his letter was absolutely hilarious, had both departments in stitches. We ended up sending him an upgraded model for free, that -never- happened at that company.
(duplicate post deleted)
I never buy from shops, online or otherwise. I handcraft my grips from the skins of adders that have been run over when riding. They might not be fit for purpose come to think of it. But boy do I make them fit.
Do you grease the bars with snake oil first?
Well to drag this out even further. Just been down to Condor and bought some bar tape for exactly the same amount (including bar plugs, end tape etc.).
Asked if i tried to fit it and it wasnt long enough can I take it back, 'of course' was the reply.
Just got back to the desk and measured one against the other. The Condor one is much longer.
p.s. at no point did I 'demand' a new bar tape and not send the other one back, I just 'asked' if they would as it made more sense. At the least i was expecting to be able to send it back and get a refund. In anyway, they refunded me and I still didnt send it back, so I got more than I wanted.
CRC have sucumb to sense. I'm midly satisfied. We all got some entertainment. End of thread??
to be on crc boys side here he probably doesn't have the authority to make decisions as to whether or not you can just have a refund without sending back. everywhere has rules and procedures in place
Honestly, get over it?
Still think CRC were correct. Technically the bar tape was not faulty it was more it just didn't suit your bars (regardless of if they were standard). However I think you should have worded your email better, as in just stated that the bar tape is X cm where as my old tape is Y cm long. Then they would have realised that the tape was probably a bit short.
For all they know you ripped the tape or something and are just wanting a new one! They have every right to query it. If you walked into the LBS they wouldn't give you a new set of tape without having the old one back proving to them the problem. Just like any refund, in any shop!
Glad its sorted now though! Lets try be polite in emails, the person at CRC is just doing a job at the end of the day and I am sure he gets heaps of emails like that everyday!
Still think CRC were correct. Technically the bar tape was not faulty it was more it just didn't suit your bars (regardless of if they were standard).
If an item is designed for a job it should do that job. Its not rocket science, the stuff does not fit STANDARD bars, therefore it is not fit for purpose! If you brought gloves with 1 finger missing, shoes that said size 10 but were more like a 12, pedals which were so small they were useless etc etc etc you would be hacked off. If it says what it does it should do it ,and it is not unreasonable to expect bar tape to cover standard bars! Fine if they were some weird design, oversize or custom made but we are talking standard bars here. Imagine Grips for a mountain bike that were a lose fit….. that be ok? There is no excuse in this day of age for shops to sell goods that they have not tested, not used and don’t do what they should! If CRC or any shop buys cr@p from some cheap manufacturer they have to be responsible for those goods and ensure they do what it says on the tin.
Is this going to end up like the stupid headset question thread?
Like I said - road bar tape is often too small
Cinelli tape is a good length.
CRC are still w@@nkers though.
Rock on the LBS and wiggle.
Still think CRC were correct. Technically the bar tape was not faulty it was more it just didn't suit your bars (regardless of if they were standard).
Of course they're not correct,
If you bought a set of 'Mountain bike' skewers & they were an inch short - would that be OK? as they're technically working OK just a bit useless
Or how about a 18'' frame that was actually 14'' .
s awright guv theyre all like that - it pedals dunnit?
Many years ago I bought a sausage dog for my two young nephews.
I as well as my nephews was shocked to discover It did not taste anything like sausage and promtly returned it to the shop for a full refund.
Will this thread ever end ?
If only the bar tape was this long and drawn out.
I would argue that a pair of size 12 shoes [i][b]are[/b][/i] fit for purpose, just not [i][b]your[/b][/i] purpose if your feet are a size 10.
The same as the 14", if it works it [i][b]is[/b][/i]fit for purpose, just not yours.
Glove without the finger is not the same, and therefore [i][b]not[/b][/i] fit for purpose.
Therefore the tape [i][b]is[/b][/i] fit for purpose.
If it didn't have adhesive and would grip the bars- [i][b]not[/b][/i] fit for purpose.
I would also agree with CRC, OP wanted money back without returning the "faulty" goods. How is the supplier supposed to know the goods are "faulty" without seeing them? For all they you OP was pulling a fast one.
I imagine that CRC gave in not due to succumbing to sense, more likely they wanted to put an end to this thread.
I would argue that a pair of size 12 shoes [i][b]are[/b][/i] fit for purpose, just not [i][b]your[/b][/i] purpose if your feet are a size 10.
The same as the 14", if it works it [i][b]is[/b][/i]fit for purpose, just not yours.
Glove without the finger is not the same, and therefore [i][b]not[/b][/i] fit for purpose.
Therefore the tape [i][b]is[/b][/i] fit for purpose.
If it didn't have adhesive and would grip the bars- [i][b]not[/b][/i] fit for purpose.
I would also agree with CRC, OP wanted money back without returning the "faulty" goods. How is the supplier supposed to know the goods are "faulty" without seeing them? For all they you OP was pulling a fast one.
I imagine that CRC gave in not due to succumbing to sense, more likely they wanted to put an end to this thread.
Enough with the ropey analogies already! Bar tape is an item which is pretty much universal - it should fit any handlebars that can be considered normal.
It's more akin to buying a universal car seat cover, then finding out it won't fit the seats of a Ford Mondeo.
What about a chain which is too short for a std setup Don (no lengths are put up on websites IME) - its works sure but its too short for most people unless say you had a Fixie/SS. I'd be miffed if I got a chain for my 9x3 and it was too short - I bet you'd be annoyed if you were a roadie and the bar tape was way too short 🙄
Blimey people do an 'alf take shome shit£ in here 😯 - trolling seems to be a past time 🙄
Chain I could probably agree with, bar tape no! And yes mucho crap spoken here. 😉
How much too short was the bar tape and what width were the bars?
If the bars were 46cm then perhaps CRC have a point.
If the tape was only a bit too short.