A mate just bought a Voodoo Canzo, and very nice it is too. Fantastic spec for the money. We've been out riding this morning, and as we neared the bottom of a fairly 'challanging' descent, the back suspension folded on him completely. The bolt holding the top of the shock to the rocker arm dropped out! With predictable results! 😯
If it had happened half way down, then I've no doubt we'd be sat in A&E!
If you've recently bought a bike from them, it might be wise to check that the important stuff is nipped up!
You [i]should[/i] check it anyway, no matter where its bought from.
you shouldn't have to though
I'm sure you should. But I think it's fair to say that on picking up a brand spanking new bike, it's a reasonable assumption to make that the person who you've just paid to build iit wouldn't have left something as critical as that finger-tight!
Believe me, if it had let go quarter of a mile earlier it could have been very very messy
Duty on a customer to check a new bike?
Utter bollocks.
You should check it anyway, no matter where its bought from.
Really? So Joe Public who knows nothing about bikes, but needs something to get to work, has to check over a bike he bought from a shop? I would assume, one is paying for it to be put together correctly.
I know what you're saying and I'm not saying its his fault. You shouldn't have too, but its wise if you value your health/life. They are only human after all, we all make mistakes.
Plus it would only take five minutes and could save you from serious injury.
I always check my bike over after any work has been done on it by any bike shop
Sadly that bolt probably isn't on the pdi check
I know what you're saying and I'm not saying its his fault. You shouldn't have too, but its wise if you value your health/life. They are only human after all, we all make mistakes.
Very true, I was just saying not everyone knows what they are doing with a spanner in relation to bikes.
In this case, however...
Personally, I blame Binners. He knows how to maintain bikes, he knows Halfords shonky rep and as a result he should have checked it over.
Some mate he is 8)
Yup - its all Binners fault - lynch him
I know how to maintain bikes? I only own 2 tools. A hammer. And a bigger hammer for those awkward jobs.
Having said that, it probably is my fault
2 hammers?!
How the other half live...
Had a similar on a big brand bike. Stem bolts loose and not installed correctly, bolt through lever not aligned properly and loose, r quick release loose. I noticed on a more thorough pre ride check than usual (new bike).
Emailed their HQ and they were not very happy about it at all and got onto the dealer.
So no, its not right. Did you speak to some one (senior as poss') at halfords? Maybe they'd [u]like[/u] to know?
think you should rename the thread with the Halfords store name, wrong to say it's all Halfords.
Glad your mate didn't come off when that went dooown..
Hammers? Call me a purist but I prefer to use my bare hands.
A second hammer? Or heated wing mirrors? Ultimately we're all faced with life changing decisions
It was Chorley halfords BTW
Have you contacted them? Imagine they will be suitably contrite.
If you want a job doing properly...
That's not a PDA job, it's factory assembly- shop could possibly have picked it up but they didn't make the mistake.
First ride ever or did he jsut fail to do the neccesary check/tighten after a few rides that you do on all bikes?
shame. Halfords can be awesome. Tbh I check stuff if I can to be sure. Hope he is ok and the bike undamaged. if it is take it back!!
He has contacted them and they were far from contrite. In fact 'arsey' would be a more appropriate description
Really?
In that case. Chuck it through the door and ask for a refund.
Take your 2 hammers in case it gets nasty.
IMHO - just recontact them on another day if possible ( not ideal though is it!!) , or maybe go to a different store and speak to someone else.Probably very busy at the moment building up bikes as the weather is good so probably busy.
It should be perfect from the start though shouldn't it.
is it the fault of Halfords or the Voodoo factory?
incorrect installation at the factory is pretty hard to detect at point-of-sale.
could it be the bolt had no threadlock? even if it were correctly torqued you'd have to undo every nut and bolt to check for presence of threadlock.
For those people saying he should have checked it you are talking utter boll0x.
So are you saying if your have your car serviced, cam belt changed, brakes changed you as the owner should get underneath the car checking everything has been done properly?
You shouldn't have to check a brand new bike (I do though) but you definately should check a brand new bike after it's been shaken in a bit. Wich is why I'm curious exactly how new this new bike is.
The new bike is 5-6 rides old. A few weeks. Looking at the part of the linkage we found, it's certainly never seen any threadlock
I'm sorry, but That's just shoddy. Are people seriously suggesting that you check every piece of work you've had done on your bike/car/washing machine/central heating. Get a grip! At the end of the day, he's spent a grand on a bike! A not insubstantial amount of cash. You're not really expecting your frame to fall apart after 5 rides!
Everybolt is subject to pdi inspection at any reputable bike shop no excuses no ifs and no buts
Mistakes do happen but we had a check sheet in the workshop i managed - it had to be signed when it left the shop by the mechanic who did it And a copy filed by the sales clerk - no pdi sheet no sale .
Returned interesting statistics about whos bikes came back most often - let us get rid of a certain mechanic we suspected wasnt very dilligent in his duties - he went to halfords after us
he went to halfords after us
Chorley branch, perchance?
binners - MemberThe new bike is 5-6 rides old. A few weeks
Should have been checked then IMO- even if the bike left the workshop perfect (I doubt it did btw) things come loose. Would you build a bike yourself and expect it to remain perfect?
(I just did a full strip-and-rebuild on one of mine, and it'll get every bolt checked after a few hours riding- even though my work's better than you get from all but the very best bike shops)
Halfords provide a free 6-week service for this reason, but an enthusiastic rider will ride more in a couple of weeks than the average rider will in 6 weeks so it's not made it that far before it became an issue.
If it wasn't the bikes first ride then its his fault TBH.
He should have definitely checked the whole thing over after the first ride.
If it wasn't the bikes first ride then its his fault TBH.
I wouldn't say it was anyone's fault exactly, new bike things have a tendency to loosen after a ride or two and may require a little tweak. I'd put it down to inexperience on the owners part.
You might find this [url= http://singletrackworld.com/forum/topic/how-much-does-a-fully-trained-bike-mechanic-earn-a-year ]interesting[/url]
Would you build a bike yourself and expect it to remain perfect?
Yep.
Get him to speak to the store manager. This is unacceptable.
However as others have said I would check a bike but it shouldn't be necessary.