We're off to Les gets on Wednesday and despite working just fine yesterday MrsA's Giant Liv Embolden Plus from 2021 has packed up.
Battery charger is working fine inasmuch as the startup sequence of LEDs is doing what it is supposed to do.
Battery will not charge when plugged directly into charger nor will it charge when in the bike.
Battery charge indicator shows 4 out of 5 charge level LEDs when I press the charge level indicator button.
Bike will not turn on at all.
Everything was fine yesterday.
Motor was refurbed two months ago and has been perfectly fine.
Does anyone have any helpful ideas to sort the bike? We're going to pack her other (not E) bike anyway and have a lot more lift assistance than usual.
Thanks in advance, Ambrose
We had this issue which ended up not being battery at all but the handlebar controller. Liv Embolden e+.
We bought one but it has a few quirks until dealer could firmware update it.
I think it was Giant Spares we got it from, but not even sure if they're still going.
Cheers mate. Did you find the lake in the end?
Bike and charger are now in the shop, Don Skeene's, Cardiff. They are going to take a look and let me know.
There's a Giant store much closer to me but they seemed pretty disinterested tbh. They've got a slot available in three weeks time to take a look at it they told me. AIBU to expect somewhat less tardy service from a bike shop?
I carried on down the M4 and dropped the bike off with Skeene's instead.
If you get stuck I've a battery here you could borrow. I can't see from the pictures, but does the Liv use a security torx to drop the battery out?
The battery is from my Trance eBike, so it may fit/work?
Message me, if you think it will work.
Marko, you are a lovely person. Bike is in the shop already and has a different fitting mechanism so it's not really going to work out. But thank you so much.
We arrive in Les Gets on Saturday, do you fancy a beer/ coffee/ pastry?
Ambrose
Long way from Chepstow to Les gets 🙂. If it had worked, you could have picked it up on the way.
The offer still stands!
AIBU to expect somewhat less tardy service from a bike shop?
A little yes. It's the height of summer workshop queues are long. They take yours in and someone else in the queue gets bumped. If that was you and you'd been waiting three weeks, would you be impressed?
Would of been nice if they could of helped you out but you shouldn't expect it.
Hope you get sorted though.
It turns out that Giant don't support Skeene's anymore so off to Bristol we will go; at least we will once back from France. The guys in Giant Bristol could not have been more helpful.
My most local branch had a noticeably poorer attitude in comparison.
Bike was dropped off at Giant Bristol today, prior to being looked at on Friday as my wife was passing on her way to Cornwall.
Shop checked it then and there and confirmed that the battery is not working and needs replacing.
New battery will be north of £700.
Do aftermarket battery repair centres exist? Does anyone know of anywhere that does a good job. There's some stuff on Google but I always like a recommendation.
TIA, Ambrose
So, an update.
Mrs A took the whole shebang, bike, battery and charger to Giant nr. Bristol. They diagnosed that a new battery was required which we subsequently ordered from another dealer due to much reduced price compared with Giant themselves. It has a 2 year guarantee. A battery eventualy arrived after several weeks being stuck in customs. I'd been fussing the vendor about the delay and they got onto Giant regarding this. Vendor emailed me to tell me that I would receive a battery from Giant but it was their service battery (or some similar term). It would however be new and have the 2 yr. guarantee. It would not be in normal packaging when delivered.
It arrived fully charged. It worked/ works?
One ride in it still works but will not recharge either in the bike or alone. When delivered it showed five LEDs on the charge indicator, it now shows three (after one ride).
Charger starts up OK but when plugged into the bike/ battery shows a solid red LED.
I cannot see any visible defects on the charger or the leads. I've used a multimeter to check continuity between charger and bike/ battery and all is fine.
Any suggestions?
Charger starts up OK but when plugged into the bike/ battery shows a solid red LED.
I cannot see any visible defects on the charger or the leads. I've used a multimeter to check continuity between charger and bike/ battery and all is fine.
Any suggestions?
On my GT ebike charger, the power supply light changes from green to solid red when connected to the ebike to charge.
A quick google suggests that's the same on Giant ebikes, a blinking red light means issues.
Quick google also suggests resetting battery BMS, holding button for 10-15secs.