On cleaning my bike this morning I noticed my Hope X2 rear calliper was weeping fluid at the juction between the hose and the calliper. On further inspection I found the calliper had developed a crack in the threaded area... Well I thought, this is going to be expensive 🙁
I phoned Hope who said "drop it in the post and we will replace it"! Outstanding service Hope.... Many thanks.
[url= http://www.urbandictionary.com/define.php?term=costomer ]http://www.urbandictionary.com/define.php?term=costomer[/url]
hope have always been brilliant, a few items back to them for repair, sometimes free, sometimes for such a small fee and always uber quick - top lads (esses) hope,,
Nice new video on their website too, quite entertaining.
Hope know people will come on and post on here about it. It's a good marketing device alfabus.
I've had similar experience with them with free seals being sent to me for ancient brakes like minis etc. As such I'll always buy hope when I can.
Everything Hope I've ever bought has failed prematurely. Without their legendary customer service they'd be dead on their ass. I don't buy hope for this reason, I prefer reliability over support.
Hope know people will come on and post on here about it. It's a good marketing device alfabus.
I know, I just thought the typo in the thread title was particularly apt 🙂
None of my hope stuff has ever failed, worn out and needed servicing yes....but no manufacturing/design defects
Halfords:
I bought that tool cabinet deal the other day - arrived with the smaller chest badly dented in transit (signed for by neighbour)
Took it down to a Halfords shop and they swapped it over, no paperwork required, in about 5 minutes flat. Didn't even want to look at the bent chest; just took the box from me and gave me a replacement. Had the choice of a boxed one that they'd open up for me to check or I could take the one that was on display right at the front of the shop.
Splendid