[Closed] Exsposure Toro Faulty after 5 weeks!!

[i]Surely I should be refunded the cost of postage? [/i]

This is why you should go back to the retailer - they pay it.

No, your warranty lies with who you bought it from, not Exposure direct, they have no obligation to refund you the postage.

I've decided to cut the middle man out leisure lakes

Where you went wrong

But I need the light ASAP for work so it's quicker to send straight to exsposure. Plus surely leisure lakes would exactly the same as me and get refunded the postage?

[i]surely leisure lakes would exactly the same as me and get refunded the postage? [/i]

I doubt it, it's part of their overheads. Same as they don't (directly) charge you the amount it costs to get stuff delivered to their shop.

Your warranty is not with Exposure, it's with the retailer. They sold you the light, they are liable for any costs incurred in returning it.

On the plus side though, Exposure are ace with warranty and repairs, brilliant company to deal with.

But I need the light ASAP for work so it's quicker to send straight to exsposure.

If you'd have asked nicely at LL they may have swapped it out there and then for another one.

If you'd have asked nicely at LL they may have swapped it out there and then for another one.

Or at least possible loaned a unit temporarily.

Yep, should have gone via Leisure Lakes, rather than Exposure. I'd have thought you'd have got an exchange and they would have dealt with the faulty item via Exposure.

Probably a bit late for that now though.

The warranty is with Exposure. Hence the term manufacturers warranty. They choose terms here

Your contract and legal rights are with Leisure lakes

Did you ask leisure lakes if they'd swap it for a working one?

But I need the light ASAP for work so it's quicker to send straight to exsposure. Plus surely leisure lakes would exactly the same as me and get refunded the postage?

If it was something I relied on for commuting I'd have a back up light too.

Bit surprised Exposure didn't tell you to take it back to Leisure Lakes. Seems by trying to be helpful they've caused themselves some forum grief.

Funny how the types who go in "all guns blazing" then whinge like a bitch online seem to get the worst customer service........

Exposure also charged me the postage, but that was all they charged for fixing a light out of warranty.

You wanted the process sped up - £10 doesn't seem like an astronomical amount to pay for that. If you'd been willing to take it to the shop, as is the normal process, it probably would have been free.

Presumably you were commuting with a different light before - couldn't you have just used that?

Leisure lakes have no toro lights left. Plus I'm 26 miles from them and a bitch to get too. Oh well lesson learnt.

Exsposure have today emailed me letting me know they have received my light. Let's see how fast the turn around is.

"All guns blazing" Hilldodger what the **** are you on about you bell end. I'm not whinging just asking pepoles thoughts. Purchased a MaxxD this afternoon and will sell the toro on its return! Simples.

Oh I'm sticking around for this one. It's got the potential to run and run particularly as OP has just bought a MaxxD to replace the Toro I see a sub thread starting:

"My MaxxD isn't very good for communting and Exposure won't refund it"

Despite Exposure saying on the their site that the MaxxD is 1% suitable for commuting.

I commute with a MaxxD. It really isn't appropriate.

But hopefully when the OPs needs something under warranty - and while I love Exposure lights, they have all needed something under warranty - the OP will know his options next time.

you could of returned to the retailer for a refund / exchange. You cut out the middle man whose responsibility it was unfortunately

I'd just be hoping that Royal Mail don't confiscate the thing as a forbidden item 😉

I use my MaxxD for commuting, but it is set to low or med and pointed towards a spot 10 feet in front of the bike. Any higher or brighter and it's not suitable. Oh, and I have 3 exposure lights and all have been perfect (MaxxD 3 years old, joystick and Revo 6 months old.

Oh I also commute with a MaxxD or Revo Dyno depending on bike but I know that they aren't particularly suitable but I also know the returns policy for Exposure.

I'm not whinging just asking pepoles thoughts.

You sure?

I had a MaxxD go faulty during its warranty period. I had bought it from Evans so they sent it back to Exposure and it was replaced. I didnt pay a penny 🙂 It did take just over a week all in, and I spoke to Exposure during the process, who said that I could have gone straight to them to speed it up, but that I would have had to pay the postage.

All seemed quite fair to me..

I'm 26 miles from them and a bitch to get too

Well that's a large chunk of your £10 offset by fuel savings then.

I also commute with a MaxxD

Same here, it's awful!

great offroad light but beam pattern is everything you don't want in a road light, scoping out German dynamo units at the moment to replace...

Well that's a large chunk of your £10 offset by fuel savings then.

I have a MaxxD and fine it ace for commuting, so not sure why people are saying it's not suitable. Unless it's a joke which I'm not getting at this time of day.
Low mode for riding through the city, medium and high for when I get out to the country lanes. It's a great bit of kit to be honest.

I have a MaxxD and fine it ace for commuting, so not sure why people are saying it's not suitable.

[img] [/img]

🙂

If I don't like it and it's not up to the job ill send straight back and wait for toro's to be back in stock. They are good when working.

Spoke to exsposure and they have had to update software!! Bit of a pis take really being a new light. Customers should be able to do there own updating.

I personally love my little Sirius for commuting & training at night.
Lasts well, great pattern, small, plenty bright enough even if it 'only' has 300 lumens or so.
I live on the Shropshire/Mid Wales borders & it's properly dark & find it more than enough-why would you need anything bigger for commuting?

The MaxxD is 33 percent fine for the road and not even showing one percent for commuting.
If you commute on the road do you have to lie to it and tell it you're not going to work?

What happens to the percentages if my commute involves some XC riding as well?

Also, if it's 33 percent for the road, can you only use it for a third of your journey?

Twice now my Maxx-D mk7 has done the same with the charge percentage dropping rapidly with no use so I would be interested to hear the resolution to the problem. Once it caught me out and I almost ran out of light on the way home but now I check it regularly to make sure I top it up before riding again.

going online to moan about it probably cost you more than 10 quid of your time.

typing this cost me forty pence of my time.

Twice now my Maxx-D mk7 has done the same with the charge percentage dropping rapidly with no use so I would be interested to hear the resolution to the problem. Once it caught me out and I almost ran out of light on the way home but now I check it regularly to make sure I top it up before riding again

If you were riding it on the road then you'd only get 33% charge out of it.

Seriously, I've not come across this. Have you contacted exposure? I found them very helpful when I had a query about my light which started to behave inconsistently.

I have a MaxxD and fine it ace for commuting, so not sure why people are saying it's not suitable

Mostly because on the road it puts a fairly large chunk of it's light into the face of oncoming vehicles.

Even when angled *very* downwards and on low a Maxx-D punts a lot of light out upwards and can be quite dazzling to oncoming pedestrians, cyclists and motorists, especially motorists since bar height is that much closer to their head height they get more of a faceful that cyclists and pedestrians.

When on unlit roads due to the beam shape to see a decent way down the road when travelling > 15mph you need to have it pointing quite far forwards for decent spread, at which point coverage right in front and to the sides becomes poor and you're going to dazzle anyone heading towards you.

It's a very bright light but the beam pattern is just not very suitable on the road, it's fantastic offroad as you get a decent spread and it copes very well with undulations and extreme changes in gradient, but on the road you can get much better usable illumination for far fewer lumens and without blinding anyone coming towards you with a better shaped beam (which Exposure do offer in some of their other lights)

I'd read the 1% for commuting and 33% for the road as ok for unlit country lanes (but not recommended) but awful for built up areas as the light is too bright with the wrong type of beam spread.

makes sense to me.

but awful for built up areas as the light is too bright with the wrong type of beam spread

Which is why you turn it down to minimum. If it's a built up area then you only need your lights for being seen and the minimum setting doesn't blind anyone. I admit it's probably not the optimum solution to commuting, but it's perfectly suitable and if you have to ride off road as well (which sometimes you can do on a commute) then it's ideal. The beam is ideal for spotting kamakaze sheep over the moors when out of Manchester.

Perhaps they should use the term "city and town" rather than commute. But my point really was it's still perfectly suitable, even if it's not their best product for it.

Update!!
Spoke to exsposure yesterday and they tell me it's a software issue and only they can update it and change the firmware. Ok!
Spoke to them today and they are charging the light and will check it tomorrow to see if has held its charge. They assure me it Should be posted out for return tomorrow.!!! Firmware.. what a load of bollocks. 5 weeks old this light is!!!

Firmware.. what a load of bollocks. 5 weeks old this light is!!!

Did you remember to tell them that their assessment was wrong? As it sounds like you have a better idea of the firmware version than the manufacturers do.

I'm not whinging

Don't think you're gonna convince many of that

[i]Firmware.. what a load of bollocks. 5 weeks old this light is!!! [/i]

you bought it 5 weeks ago, that doesn't mean there's a 5 week old firmware version in it.

Firmware.. what a load of bollocks. 5 weeks old this light is!!!

Understand this I do not!!!

If I'm reading this right you realised there was an issue on Monday and posted the light on Monday

Exposure have contacted you within 24 hrs to tell you what the problem is and apparently you're not happy with this??

Sounds like excellent customer service to me...

Terrible thread but if it's any consolation, my 2 Magicshines are several years old and working flawlessly, and produce more light for half the price. Buy cheap buy twice (because the first time it turned out to be so good, you decided to get another)

Legend
you don't buy a light to then have to return it weeks later for a firmware update! Or maybe you do?

BreGante
can't you see my frustration or do you think this is normal?

NorthWind
why is it terrible? Magicshine, Chinese shit that need charging every 2 days.

[i]Magicshine, Chinese shit that need charging every 2 days. [/i]

on the plus side they don't need a firmware upgrade 5 weeks after purchase 😉

Can you see my fu station

We don't need to see it to know you've got sand up it 🙂

BreGante
can't you see my frustration or do you think this is normal?

I can see it. I just don't think it's justified 🙂

Stuff goes wrong.

It's how a manufacturer/retailer deals with it when it does that's important. Exposure have a (deservedly) good reputation IMO.

jacob46 - Member

why is it terrible?

The result of great effort I think.

Magicshine, Chinese shit that need charging every 2 days.

What's that you say? The battery life is almost 50% longer than a Toro on full? Well I never.

you don't buy a light to then have to return it weeks later for a firmware update! Or maybe you do?

You mean a fault got through their quality control but was very quickly fixed to customers who bought the product.

It's not ideal but these things happen and by the sounds of it the problem was fixed with very minimal fuss to you.

you don't buy a light to then have to return it weeks later for a firmware update! Or maybe you do?