I was interested in looking at a bike at Evans cycles who told me they didnt have the bike in the shop but could order it in for £50. They advised the £50 is no obligation fully refundable, so i did it.. Only thing is im not going for that specific bike now after a change of plan with work so i dont really need to see it, try it. Do i still need to visit the store to get my refund or is it something they can do over the phone? - anybody else been in this situation.
eh?! how about contacting Evans first and ask them 😯
i want to, but didnt know if i had to cancel trying it wether i would get charged
talking is just too much contact for some people i suppose 😉
I should imagine you need to show them the receipt or proof of purchase.
are you not now buying anything from them?
I'd say they may well decide to keep the £50, tbh.
I dont mind talking, just dont want to get myself into a situation, where they say "oh ur not having it we will keep the money". When i called them initially i did explain, that i only wanted a test ride and it was unlikely i was going to have it but they said the bike wasnt in the shop and to get it in you need to put £50 down which is fully refundable.
Stop being such a pussy. Go and get your money back.
As above, don't you have a receipt for the £50? It's been a year since I did a test ride on a shipped in bike and was pretty sure I got a receipt and they just refunded in the shop after (I knew straight away it wasn't the bike for me).
They will refund you - no bother all
I was trying to get out of going to the store and being refunded over the phone, but doesnt look like thats an option - spke to the contact centre and they say go to the store and they will give it back - il just have to warrant the journey by getting some lights or somet.
Why not call the store? As long as its being refunded to the original card should be no bother.
You have to go to the store.
Since when did evians actually hold stock in store, they for me atleast have always had utter junk instore hence why I,ve nevervpurchased anything from them.
Go in store and hold your ground politely, if they get arrsy then let them know that they are, should go favourably your way if it is the case.
What more do you want us to say on here.
you just need to go into the store, say you've changed your mind and they refund it. its not a hassle.
I agree its a pain them making you pay £50 in the first place but they have probably had hundreds of wasted orders when people have ordered in half a dozen bikes and racking up endless stock movements obvuiously costing them money. sure they are a big chain but its a logistics nightmare and if a store in surrey ends up with loads of 8 inch downhill monster bikes, they are unlikely to find buyers quickly...
Have you bought another bike from Evans or not?
If not you could always just let them get the bike in, visit the store, try it and profess to not liking it, and then get your deposit back.
If yes then you have another valid reason for refund.
The deposit is just to stop time wasters getting them to continually order bikes in without much commitment to actually trying them. There is no link to actually having to like/buying the bike.
You will have to visit the store to get the refund.
I would never give a shop a penny (well maybe a penny) to TRY something they are trying to sell me.
Let alone Evans.
As for your refund, yuo've stated in your OP it's a no obligation desposit so just ask for it.
As for trying to get out of going into the store again, that's the chance you took I'm afraid and you would have to have gone back there anyway wouldn't you so go get your dosh put it down to experience.
They did it for me over the phone. I ordered a bike in, 2 weeks later it arrived and the frame was damaged. They ordered a replacement, 2 weeks later they couldn't even give me an estimated delivery date so I cancelled and bought something else elsewhere.
Don't know if it was covered but they can refund the £50 over the phone. Just give them a call and say that you don't want the bike anymore.
Sorry if its already been said.
We did it when my mrs wanted a small cx bike (easier to find now but pretty rare to find one in stock locally 5 years ago). They ship in a new bike and build it up for you to try. The deposit is just to make sure you turn up to try it. Beyond that, they really don't care if you buy it or not.
Just turn up, try it and walk away with your £50. I'm not a fan of big chain bike shops but it is a fair service (and one an lbs can't offer unless they can scrounge a demo bike off the manufacturer).
@BristolPablo. Surely a store in Surrey would be the ideal place to sell 8inch downhill monster bikes. 😉
