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Following on from [url= http://www.singletrackworld.com/forum/topic/dear-oh-dear-pro2-content ]this thread..[/url]
The wheel in question was part of a complete bike. Just got round to taking the cassette off. Otherwise a good buy. Nice guy to deal with, so hoping he'll resolve it but so far not that promising..
Forks are also a bit leaky - but having had them apart now, its just an o-ring issue so i'm happy to sort that.
Now the proper RS kit is £21 from TFTuned. The freehub is £58 at CRC.
Seller has highlighted that;
Overall the bike was a very good price (I don't doubt this)
They had to swallow the paypal fees (part of selling on Ebay)
They had to pay £40 for postage (contacted the seller, said i'd use the buy-it-now option if they'd post it for free)
He's also said that as a used item I should expect wear and tear. No issue with that. Also don't doubt the fact that you wouln't spot the hub unless you remove the cassette (like I did)
He's offered a refund of £20.
I've asked for £50 against the freehub.
So if he doesn't accept that should I take the £20 and put it down to experience, or raise a dispute via paypal? I am not returning the bike (some parts have new homes)
[i]I don't think a transcript of the email corrospondance is needed, but can be provided (i've been polite though as far as I can tell!)[/i]
Take the £20 and take it on the chin/as experience imo
oh and contact hope -see what they say about a freehub - they may be pretty good
If you dispute it the best you can expect is to return for a refund. Assuming you don't want to do this, the only other option if to take the £20.
depending on the freehub you want but £20 should buy you a wheel on ebay
5thE,
Options for sorting a dispute are;
[b]Offer you a partial refund (If you're offered a partial refund, you can accept it, request a different amount)[/b]
Ask that you return the item for a full refund
Ask that you return the item in exchange for a replacement item, if you agree
Although of course there is no guarntee that'll get me anywhere!
5thE,Options for sorting a dispute are;
Offer you a partial refund (If you're offered a partial refund, you can accept it, request a different amount)
Ask that you return the item for a full refund
Ask that you return the item in exchange for a replacement item, if you agreeAlthough of course there is no guarntee that'll get me anywhere!
You've already asked and ebay can't enforce a partial refund. I guess they might fold under pressure, but realistically if you're really not happy you're looking at a refund.
I'd take the £20 and put it to experience.
a cheap bike of ebay - bound to need cash spent on it.
what tj said
id considr the 20 quid a bonus
As above take the £20, 2nd hand stuff is always a risk..
As last comments, if you got a real bargain in your eyes in the first place what you actually got was a bike with some faults for what it was actually worth-take the twenty quid and send the hub etc off to Hope, they are an excellent firm and go way beyond expectation if its a manufacturing fault (they replaced the hub body and refurbed freewheel when a second hand Hope Hoop 'exploded'.
Let it go man,.........just let it go.
Cool, thanks 🙂
Take the £20
I recently sold a used frame/fork on ebay - the guy complained and eventually raised a dispute, sent the frame back and got his refund....
I appealed the desicion and won- keeping the f/f and the cash.
Not saying that you're anythng like the lying cheating scumbag that I had to deal with, but you might end up losing out.
Moral of the story is- be careful buying 2nd hand gear unseen
Personally I'd go after it, but then I've got a bit of a zero tolerance thing about these. Is it worth the hassle? Possibly not. Ebay won't hand down or enforce a judgement for a partial refund but once you get to the point of a dispute it'll become better for the seller to make a larger refund than it will to eat the costs of return postage etc. My own recent experience is that sellers won't take you seriously without a complaint, unless they are also generally top blokes.
Seller dosn't pay for cost of return postage Northwind- probably to stop people "buying" just to have a look to see if they actually want to keep the item.
"colnagokid - Member
Seller dosn't pay for cost of return postage Northwind- probably to stop people "buying" just to have a look to see if they actually want to keep the item."
All the times I've won a dispute for "not as described" Ebay/Paypal refunded me full cost + return postage.
Take the £20 and buy loads of lottery scratch cards and leave the rest to karma 8)
It's a difficult one, because the seller may have been very aware of that particular issue, you'll never know for sure. But, buying a 2nd hand bike on ebay unseen has it's risks. The seller probably sold it in good faith as used and described it as such. As you say, I don't think you can expect them to have stripped it down and checked (or had professionally checked) every moving part, then reassembled to sell. Put it down to experience. They've offered a small part towards the freehub replace cost, which is probably fair enough.
I've always considered ebay (and STW ads) a bit of a gamble.