Just sounding this out for a mate really. He has had the frame for 5 months and rides local woods and he had 6days in Morzine on it. He barely gets airborne and doesn't ride too hard...he's only been riding 'properly' for 1yr.
He is gutted but I assured him Yeti are good with warrenties (they used to be) are they still good?
Any thoughts?
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[i]tis but a scratch[/i]
I don't see how they couldn't warranty that tbh. Silverfish will sort him out.
sticker
Ah silverfish for Yeti is it? Well that's good as they are 10mins from us.
Pretty crap for what it cost. IMHO feels crap too...the suspension design isn't my Cupra tea
From what I know of them, the warranty is really good. But it seems that it needs to be.
Are Yeti the new "crack'n'fail"?
That's two I've seen now. Same place as my mates. Mind you he did rag it and jumped road gaps etc. He also went through bushings. He had it about 8 months.
Hmm. Not the reliable brand they used to be then? My old DH-8 was bombproof! My mate does want something beefier, with 180mm+ travel next so maybe thats his best bet. He's hardly ragged this and it broke so I don't hold out much hope for when he improves and hits jumps etc...it would literally fall to bits
Best thing to do is tell him to get something with 0mm of travel at the rear. Then he can learn how to ride with a bit of finesse!
He'll get better the longer he rides.
Bad luck. Hope it gets sorted. I think people underestimate how brutal Morzine can be on bikes. Especially the new breed of long travel lightweight Enduro bikes. That make it easier to travel at DH bike speeds.
With a crack like that I can't see them not replacing it.
Same as mine, but it didn't get that bad. They replaced it pretty smartly.
Overpriced tat not like they used to be but demand is so great these days.
Tbh he's too old to be worried about riding with finesse! Starting the sport at almost 40 his main concern is keeping up with those of us in the riding group that haven ridden/raced since we could walk (well almost).
I think your right about Morzine...very hard on all your kit. My brand new m810 ss mech is floppy as jelly after 7days out there!
As for the brand, your right it doesn't appear to be what they used to be. Especially for the money.
Srhame as I like the bigtop but £1k is cutting it fine on boiling point of lashing out at the yetis marketing department.
Good luck Yeti wouldn't warrenty my almost 2 year old 575 after the dropout broke, the carbon part was fine.
Their response was
Aluminum does fatigue, and after several years of normal riding it’s not unheard of to see stress related failures.
So much for a 5 year warrenty then, hence will not be touching a yeti again.
Good luck Yeti wouldn't warrenty my almost 2 year old 575 after the dropout broke, the carbon part was fine.
They were fine with my nearly 3 yr old 575 when the swing arm broke
To the OP - surely this is the responsibility of the retailer to replace rather than the importers?
at least as far as the end user is concerned
This thread is well timed, I was looking closely at SB66's.
Knowing about the rubbish warranty would be enough, but they also have a tyre/seat tube interface issue!
No thanks!
I'd have probaly spoke to the shop before posting about it online.
if they say "no" you can mention you'll post it.
Can't see warranty being a problem. on a 5 month old frame unless it was second hand.
9 times out of 10, the people who get get bad service through warranty get it for a reason.
A Yeti cracked at the chainstay?
Well I never...
Aluminum does fatigue, and after several years of normal riding it’s not unheard of to see stress related failures.
I hope you didn't let them get away with that! It's almost an admission of the frame being unfit for purpose if it failed 2 years into a 5 year warranty.
Nothing wrong with the warrenty on mine. No problem with the tyre hitting the seat tube either.
I think that is a good demonstration how rough and rutted the Morzine trails are
Not the reliable brand they used to be then? My old DH-8 was bombproof!
Owing the fact tha bikes are still mostly ade from the same material than 15 year ago, bigger but lighter bike can only mean one thing 😉
I'm sure he won't have a problem with warrenty. He's well known by the shop where he bought it and they know he won't have trashed it through misuse.
I just thought i would see what the folks on here thought of it.
I've had no problems with mine - don't let a few isolated incidents cloud your judgment.
There is a tyre/seat tube issue but not what i'd call a problem. I run a set of Hans Dampf tyres which are big, tall tyres. I've only once had the tyre rub and even then, only to take the mud build up off the seat tube. Running normal 2.3 or smaller tyres won't cause an issue. Tolerences are tight on bikes these days and manufacturers make recommendations re: tyres sizes, fork lengths etc with good reason.
Yes I agree, they can't all be bad. From riding it for a couple runs though I have to say I wasn't impressed. The suspension felt clunky (possibly as the switch link thing kicks in?) and not smooth at all.
I much prefer the ibis mojo hd that another guy in the group has and the orange 5 someone else has. IMHO there are better frames on the market.
Each to their own eh? We'd all ride the same bike otherwise.
^^ absolutely. Back when all the DH boys were all riding Iron Horse Sundays and banging on about how awesome they were I bought one because of all the hype...had it a month and sold it. Bloody hated it! Only YOU know what works for you, all the reviews and comments in the world can't tell you how it'll work for the individual.
Only YOU know what works for you, all the reviews and comments in the world can't tell you how it'll work for the individual.
Totally agree..7yrs ago if I had decided not to try a Kona Dawg vs all there "best in class" bikes I would not have found "the bike" for me 💡 Took me 3yrs and lots of test/demo days before finding a fs bike I was happy parting lots of cash on. Yeti were one of the first to be discounted, too fragile for my liking!
aren't yetis made primarily for the US market? bunch of mincers over there with their skinny tyres and gloop free trails....
and to the OP and anyone else with warrenty issues: do you think the manufacturer/distributor is going to look favourably on you if you start shouting about a defect on the net before they have had a chance to talk to you/look at the issue?
IMO, best to keep schtumm till you have spoken to them. then if you are not happy with the outcome then is the time to shout as loudly as you can about their crappy service.
bikes break.
my AS-X was pretty bombproof - but a 9.5lb frame would want to be
that said, how many times can you drop a bike and rider from a 3' brick wall to the pavement and expect it to hold together? Same goes for Morzine and breaking bumps - they aint called breaking for nothing i guess.
It's not my frame and I'm not bad mouthing or anything. Like people have said, bikes brake. It happens. I think people worry too much about what the company can do, at the end of the day this is a cycling community and people can openly talk about the experiences.
So far my mates is not a good or bad one (he's going to the shop today) so no opinion on the service or warrenty has been expressed.
It's just someone saying, "guys look at this" and "what do you think?"
Its not breaking bumps its braking bumps and if a £1700 long travel frame cant take some braking bumps im not interested in one.
Also guy in my local shop said that Yeti were warrantying any frame that had the issue of tyre rubbing the frame as it was a fault ( I was asking cos the SB66 carbon was on the wall and it looked really nice).
Yeti are becoming the Crank Bros of frame builders - look great, dont work
sorry, 😉 (breaking/braking)
bit harsh to say Yeti dont work, as years of evidence shows otherwise.
anyone else want to mention any frames that have had issues? I bought my Mega after they had a load of chainstay issues. The Hemlock had a pretty disasterous first batch with the linkage plates....
Any thoughts?
Yeah, I would have thought it would have cracked from bottom to top not top to bottom i.e. the direction of travel.
It's just someone saying, "guys look at this" and "what do you think?"
True but its already caused one forum member to say .. .
This thread is well timed, I was looking closely at SB66's.
Knowing about the rubbish warranty would be enough, but they also have a tyre/seat tube interface issue!
No thanks!
When we've not even been contacted by the shop who sold it yet.
My own personal view is that I'd rather not see us or Yeti getting panned for poor service if neither of us have even had the opportunity to speak to the shop about it let alone get involved but that wont cloud the decision.
If its a warranty it gets replaced. If its not a warrnty it doesnt. If we're frustrated at being unfairly bad mouthed on forums (which i'm not suggesting is happening here but does happen) we have to just soak that up and get on with it.
I just wish people were as quick to comment when they've received good service. . .
Yeti have problems time after time though - Loads of 575s with chainstay issues, loads of ASR5s now have them, and lots of 66s too.
Making one mistake - like Nukeproof did, and subsequently sent a free chainstay to everyone just in case - is very different to a pattern of repeated problems on different models
To be fair ritchie, it was roos post;
Good luck Yeti wouldn't warrenty my almost 2 year old 575 after the dropout broke, the carbon part was fine.Their response was
Aluminum does fatigue, and after several years of normal riding it’s not unheard of to see stress related failures.
So much for a 5 year warrenty then, hence will not be touching a yeti again.
Which influenced my post rather than yetimanstus (or whatever).
A cursory look at the MTBR Yeti forum (which i'd have done before purchase anyway) has affected my decision more than this thread. The first page seems full of people with issues with their SB66s!
I am in the market though and you've already had some business from me (I have a turner currently!) and I've had good service from silverfish in the past.
Yeti have problems time after time though - Loads of 575s with chainstay issues, loads of ASR5s now have them, and lots of 66s too.
A cursory look at the MTBR Yeti forum (which i'd have done before purchase anyway) has affected my decision more than this thread. The first page seems full of people with issues with their SB66s!
. . .and there in lies the problem with forums.
There must be, literally, thousands of those frames out being ridden day in day out by all sorts of people in all sorts of terrain with no issues what so ever.
They dont hit the forums to state this though. This threads a great example of that.
This chap wasnt previously posting comments to say how much his pal liked his SB66 was he? But the minute there's a fault . . .
They dont hit the forums to state this though.
I think they do. Forums are full of people telling the world how much they love their bike. It's only when there a multiple instances and when problems seem common that potential customers get twitchy.
. . .and there in lies the problem with forums.
Again, and with respect; I'm not entirely sure I agree. If a product has problems (and I'm not suggesting the SB66 has) then it's only right that people tell others. Same thing if a product is brilliant. That's why we all do so much research before we spend thousands of pounds on bicycles.
richiethesilverfish - Member. . .and there in lies the problem with forums.
There must be, literally, thousands of those frames out being ridden day in day out by all sorts of people in all sorts of terrain with no issues what so ever.
Thousands of bikes from other brands out there too - but "Yeti" and "snapped chainstay" seems to be a recurring theme. Maybe my perception is wrong - as you say, people tend to highlight the bad, ahead of the good - but personally, I wouldn't have a Yeti, and it's mainly because of what seems to me to be a disproportionate number of those stories of people snapping chainstays, and snapping the replacement, and so on and so on.
richie - what's considered an 'acceptable' failure rate on frames (as a percentage) that results in a warranty replacement?
These will be the ones with a manufacturing defect ,rather than wear and tear/abnormal use.
I'd expect it to be a vanishingly small number on a frame costing as much as an SB66.
It's not only about how you react after the event, it's also about the fact that the event happened in the first place.
I just wish people were as quick to comment when they've received good service. . .
I think people have here, in my case albeit with Evolution as the Yeti distributor
A cursory look at the MTBR Yeti forum (which i'd have done before purchase anyway) has affected my decision more than this thread. The first page seems full of people with issues with their SB66s!
About 3 out of 40 threads by my count.
& I love my 66. Yes, it did crack, but that was sorted quickly. Funnily enough, my last 2 FS bikes both cracked at the swingarm. Both sorted under warranty.
I think it'd be interesting to have a thread in which everyone posts every time they go for a ride and don't break their bike. I think this'd give us a fairly good idea of how many bikes actually break.
If you believe everything you read on STW it's all a bit doom & gloom, and it looks like everyone who's ever owned a yeti has broken it. This cannot be true. As has been already said, there'll be thousands out there who ride regularly without incident.
What were they, out of interest?
Canonndale and Lapierre? 😉
It's just someone saying, "guys look at this" and "what do you think?"
True but its already caused one forum member to say .. .
This thread is well timed, I was looking closely at SB66's.
Knowing about the rubbish warranty would be enough, but they also have a tyre/seat tube interface issue!
No thanks!
When we've not even been contacted by the shop who sold it yet.
My own personal view is that I'd rather not see us or Yeti getting panned for poor service if neither of us have even had the opportunity to speak to the shop about it let alone get involved but that wont cloud the decision.
If its a warranty it gets replaced. If its not a warrnty it doesnt. If we're frustrated at being unfairly bad mouthed on forums (which i'm not suggesting is happening here but does happen) we have to just soak that up and get on with it.
I just wish people were as quick to comment when they've received good service. . .
Richie, I have not once commented on the service/warrenty from anyone. I wouldn't as its not my place. It's not even my frame. I just was interested to see if this a common thing or not (like 99% of the MK1 Spesh enduro swing arms broke) I am sure the Silverfish/Yeti will be great. The post was not to start a war, just to see what other community members had experienced with their frames.
Sorry if it has caused people to come out with their experiences (which some are bad) that wasn't the intention. I will be sure to follow up when he has it sorted.
He did just text and tell me the chain stay will be replaced which is awesome, all you could ask for. So no worries on a bad experience. His has been all good so far (except it cracking on the first place)
So no worries. [b]so far the service has been excellent[/b]
thanks
About 3 out of 40 threads by my count.
Have you read them? More than 3 problems.
i personally take everything i read on STW forum with a pinch of salt, the usual suspects seem to plough on in with no experience of the company, warranty, frame etc....
to say that yeti frames are any worse than any other brand is a fairly ridiculuos statement, what about lapierre? i have heard terrible things from my lbs about their frames cracking and the warranty being less than helpful, but it doesnt seem to have put many people off buying them? i also done seem to recall many people on here having cracked lapierres, does that mean that it doesnt happen? of course it doesnt...if you saw a few orange fives cracked on a forum once in a while, do you think the other 1000's of riders not on the forums have all cracked too?
frames crack, frames break, regardless of brand, sometimes it can just be pure luck, bad design or bad riding....sometimes none of the above affect it.
it wouldnt personally put me off a yeti if i truly loved the look/design/way it rode, as im sure given the chance, richie/silverfish/yeti would sort you out!
i can see where richies coming from, hes having to defend the brand before even having word from the lbs......i dont think for one minute the OP is trying to give yeti/silverfish bad press, it just seems the usual idiotic clowns of STW forum wade in with the usual sort of nonsense and drivvel the forums renound for..
i hope your mate gets it sorted and hopefully he will continue to enjoy his sb66 just like before it cracked
Canonndale & Iron Horse
Have you read them? More than 3 problems.
Yes. Problems are brought up in other threads, but only about 3 are specifically about problems with the 66.
richie - what's considered an 'acceptable' failure rate on frames (as a percentage) that results in a warranty replacement?
I, genuinely, have absoulutely no idea. A design engineer would probably be better placed to answer that than me I'm afraid.
Thousands of bikes from other brands out there too - but "Yeti" and "snapped chainstay" seems to be a recurring theme.
I do wonder if a lot of the time it appears that there are more problems with Yeti/Silverfish than because I actually come on here and am happy to discuss. As a result the thread remains at the top of the page for longer and gets read more.
I dont want to stop commenting, I think I have in the past, (not often admittedly) helped to answer peoples queries but I'm still not 100% that it does a lot for us as a comnpany.
You never find anyone from Spesh, Lapierre, Trek, Intense, Kona, Ibis, Commencal, Santa Cruz etc openly posting on here but we all know tht ALL bikes suffer failures.
Easy solution; bit of touch up paint and on pinkbike with it. It will still be one of the best frames there.
it just seems the usual idiotic clowns of STW forum wade in with the usual sort of nonsense and drivvel the forums renound for..
Just what did [i]your[/i] post add to the discussion?
Like I said, service has been all good so far and my mate LOVED the bike. No complaints from him about the frame.
Once this is sorted he'll be out doing 25h weeks on it again!
Cheers
Canonndale & Iron Horse
I got one right then.
Fish in a barrel really.
wrecker - Memberit just seems the usual idiotic clowns of STW forum wade in with the usual sort of nonsense and drivvel the forums renound for..
Just what did your post add to the discussion?
nothing really - pretty much like the rest of the thread?
the guy posted pictures - and instead of oooh nasty crack that, hope you get sorted, it turned into a 'yeti are shit' i wouldnt touch them with a bargepole type thread....
so i've added nothing to the thread, and the people that responded in the manner ive come to expect on this forum added absolutly nothing too
thread? The whole [i]website[/i] is like this 😀
too true wrecker, whatsapppppened to this place, its like mid-life-crisis-mayhem 🙁
time to just read-only i think 🙁
^^^ TBH, that's what I was expecting...nice crack. I'm sure it will be sorted....never seen that before/my mate did that to his too. Etc etc.
I didn't want to start any brand hate, that comes if the company fob you off! Ha ha
Thanks for the contributory posts
*whispers* just join in, its okay after a bit. The ones about orange 5s are the easiest; just say they're rubbish bikes and everyone starts shouting.
Well I only bought the Yeti because I heard it had a good reputation for warranties, especially as it was my first carbon experience.
However my experience was not a good one.
This was before Silverfish became the UK importers, so I dealt with Evolution first. Who told me
The nature of the tear and it’s a tear or shearing that’s taken place on a part of the frame who’s job is to support a rear mech and a wheel, there is no rearward pressure in normal use.
These machined sections on that frame have been trashed for years and we have no other incidents of this kind of failure, the replaceable part always takes the hit and breaks first.
I couldn't even convince them any obstacle the rear wheel hit would produce rearward pressure.
I then contacted Yeti warranty directly with no response, so then contacted Yeti complaints who told me my first email had been filtered by the spam filter. Yeti then told me bikes break. Great.
Hence been put off buying any other Yeti products, did like the bike though. Never tried to cliam warranty on any other bike, so maybe all companies are like this.
duckman - Member
Easy solution; bit of touch up paint and on pinkbike with it. It will still be one of the best frames there.
Failing that, just get Realman to sell it for you.