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it would seem a shame to me that anyone would want to see a small family business get dragged down due simply to what seems like staffing difficulties and mechanical problems..I'm sure that we all encounter difficult weeks occasionally..
It's a business, no room for emotion, as a family business they offer family rates or market rates. If they can't run a business, they shouldn't.
I don't see why the OP doesn't have the right to criticise - it's no different to a review on Trip Advisor surely.
FWIW I don't think the OP's complaints were [i]that[/i] bad, but it's still not what you want from a holiday company. Certainly sounds very different from my experience with AQR in Luchon - I was only with them for a day's guiding but they couldn't have been more friendly, helpful and welcoming.
I guess if you have experienced very high standards elsewhere then these things can be pretty disappointing.
don simon - Member
It's a business, no room for emotion, as a family business they offer family rates or market rates. If they can't run a business, they shouldn't.
And this is one week out of 10,000 and they're still in business?
I think they can run a business.
Any pics of mary? Need to put a face to dave's flattering description
I'm not sure I like the way that the business owners partner is becoming a target for ridicule in this thread
the boss is fair game for criticism but I really don't think Mary should be subjected to what is quite close to personal insults
I think they can run a business.
So Alan was right not to be bothered by this thread then. Looks like a win/win to me.
I'm not sure I like the way that the business owners partner is becoming a target for ridicule in this thread
Agree with that.
I've sat here and watched this thread for days. Superb.
I think the thing that astounds me is
1) the 1st impressions Alan and Mary gave (if the OP is telling the truth)
2) when there is a problem they let the customer know and impact the customers experience without managing the customer expectation.
I think SC have more than enough info to take on board from this thread. So give 'em a chance to use it and make improvements where needed. I'd hate to see them go down as a result of all this anonymous mud slinging.
This is good, a rant at a new SC, here was me thinking Superstar components would have that covered for years!
I will be mentioning this thread when i book with alan, just to make sure there are guides/transport prepared for my visit
the riding looks great, the beach is right there, i like spain anyway....
*clicks linky and grabs credit card*
whats the weather like at the end of february?
Can anyone summarise? I got to the customer not so happy bit...
Well, read through it all and yes, kiwidaves post is enlightening and honest. Fair play to him.
With regards to the OP, I think she/he has every right to come on here and comment on anything they like, especially something bike related! I've read plenty of MC/Mrs MCs posts over the years and theyve always seemed reasonable in the past. It does sound like they didn't have the best week possible, and if it was me paying money I'd probable say the same thing.
In saying that though, using the word "shambolic" in the title kinda sets the tone for the OPs attitude to this in general. Yes, things obviously weren't as good as they should have been but that's not completely Alans fault is it? One of the things that folk seem to like about SC holidays is how chilled out they are. That's obviously reflected in how they reacted to some of the issues.. What comes out of MCs posts is that they were expecting a tightly run, well oiled holiday and they didnt get it. Perhaps the mindset of the two parties are just too different and that's what's led to a public airing of dissatisfaction and possibly having the post of the year on our hands.
Freester, could you please translate point 2 into English for those of is who aren't fluent in corporate speak or whatever that was? Thanks! 😀
cynic-al - MemberAnd this is one week out of 10,000 and they're still in business?
I think they can run a business.
As long as you're not doing their books, eh?
Heh 😀
Page 13 yet?
"Can anyone summarise? I got to the customer not so happy bit..."....Customer not so happy cos had certain expectations of service (prob formed on past experiences) that were not met + Company not overly bothered cos have certain standards of service, which suit them and most of their customers = Extremely long, sometimes fun, sometimes serious, post from [to quote kiwidave 2011]"bores, geeks, crazies, weirdos and arseholes"
Great reply Dave , I can honestly say the time I spent in yours and Johnnies company was always enjoyible and youll always be welcome for a cold one anytime you ever are back in Funky town ,I just hope the trails we built are still rideable , was a pleasure to have known you guys
can i just point out that the OP could have bypassed all of this hassle by manning up in the first place and going to the alps instead of spain.
😆
In fairness to Alan and kiwidave, if you raise problems off forum they explain it's not their fault and that the problem is you. 😀
I've a certain respect for the attitude in general, but not much time for being on the wrong end of it when I've spent much pounds and haven't had much of a time. Some airs of amateurish shambolicism are rather more charming than SC's, and twice was enough.
trailmonkey - Member
can i just point out that the OP could have bypassed all of this hassle by manning up in the first place and going to the alps instead of spain.
I particulary liked trailmonkey's stunning example of 'manning up' on our recent Alps trip when he got off his bike and walked down some switchbacks 'cos it was a bit steep 😉
I have to add that if I had got service like the OPs from a guiding holiday I had paid good money for they would have got a lot more from me. I would have walked and been after my money back. Hopefull I would have paid with a credit acard so I could.;
Holidays are a service industry. Its about SERVICE!
There is no excuse at all for crap service - I will never accept it. The customer is always right
The customer is always right
Except when they are wrong. 😆
I have to add that if I had got service like the OPs from a guiding holiday I had paid good money for they would have got a lot more from me. I would have walked and been after my money back. Hopefull I would have paid with a credit acard so I could.;Holidays are a service industry. Its about SERVICE!
There is no excuse at all for crap service - I will never accept it. The customer is always right
100% right, Jeremy.
But what % of the service was not provided?
100?
Dream on.
The customer is always right
they are not but they are in the context of this thread.
I work in a service industry. I never forget it is a service we are providing
I work in a service industry. I never forget it is a service we are providing
Where the [s]customer[/s] [s]client[/s] patient has the freedom of choice to go where? And there was me thinking the NHS didn't want to be privatised...
Good stuff.
Spot on with this one TJ.
"[i]it's no different to a review on Trip Advisor surely.[/i]"
It's very different, because then it's just a review rather than 12 pages of "bores, geeks, crazies, weirdos and arseholes" (*nods*) wading in with their view on who said what and didn't do that and whether they should have said that to someone else and well they would say that wouldn't they and well you've got to give them some slack and I demand service, I don't know what you had but it doesn't sound like service to me, and while you're there that bloke's wife must be a right old trout although I've never met her but I bet she is and she probably doesn't put out either and they're so much nicer in the Alps and well you gets what you pays for and I actually quite like things a bit shit anyway, it's nicer that way, oh but it sounds like your life was in peril, I mean that's just going a bit far isn't it, oh hello, I've been on this forum for years, no, I mean I've actually been sitting here for years, I haven't slept and my F5 key is broken so I'm using the mouse now and I'll tell you how much a bloody distributor cap costs in Spain young fellermelad so don't give me all that bollocks about it being a big old job cos I know this bloke called Pedro, right, and he'll do it the same afternoon, and he knows better trails than you and oooh lah-di-da.
On Trip Advisor, it's just "Had a shit time, wouldn't go there again, 1/10", done.
So, no, it isn't really "no different" at all.
Also, you lot owe me a small piece of my life back. Part of it's got dirty and fallen off.
And also, there is not enough photoshopping going on. Do you not even remember the Badger days? I mean, really. Call this a thread?
🙂 And with that i think its time for the end...