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My front derailleur seems to die occasionally mid ride. I had a fairly major crash a while back, could be related possibly. I've loaded the latest software and ensured batteries are fully charged but still appears to be happening. Last time it just went AWOL for a few minutes then sorted itself out. But previously had meant riding home in the little ring for an hour
Any suggestions appreciated, also are Shimano worth contacting directly? Had a quick look online but couldn't find anything that useful.
Connections and wires is the obvious first place.
Does the new stuff connect to an app/laptop. The 11 speed stuff you can and there is a diagnostic tool. It's not great for intermittent problems in my experience though.
A bike shop might be able to help. Depends on the shop though as the best test is to swap out bits and see if the problem goes away. So it depends on them having a mech available that isn't for sale which will be unlikely.