I have ordered twice now from Winstanleys on price - Hope Hoops (were in stock and recieved 2 days after order) and a Hope Headset (not in stock but received 7 days later). The last order was despached but after 2 days had not arrived. Thinking it was via PO was getting a little concerned as the post here is very quick. The CS lady replied to my email within and hour (suprised) and asked me to give her my postal address (to track it in the system). I replied and 15 min later she phoned me at work to say she had phoned parcel force (presume 48 hour service) and it had been delivered to me whilst I was enquiring.
I have heard a lot of bad stories about Winstanleys, and although the tracking online and email follow up is poor copared with outher sites I have been pleasantly suprised thought you most often only hear the bad things and not the good generally 
