today's token IT support offering
"What do the error messages on my computer mean?"
"What error messages?"
"The ones on my computer?"
"No, what do they say"
"I don't know they don't mean anything to me"
"I need to know what the error message is before i can do anything about it - when did they start?"
"Months ago, it's really annoying and theyb stop me from working"
"Why do they stop you from working?"
"Because the computer freezes and I need to restart it and that takes ageS2
"First I've heard of it, have you called the IT helpdesk?"
"No"
"Why not?"
"Because I don't understand the messages"
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