I've had a Diablo for nearly a year. Last week it started doing some odd things after riding to work against the monster headwind and heavy rain on the stormiest day. It worked without the remote switch, just not with it connected, so I reckoned it was probably just water in the socket, but as it had never caused problems before in bad weather I thought I'd email Exposure support just to check if I should be worried. Over a week later they haven't even acknowledged my email (although the Diablo has behaved itself fine since in more normal weather).
I'm a bit peeved at the lack of response. Before I bought the Diablo I considered all sorts of makes, including DealExtreme stuff, Trout, make my own, etc, and one of the reasons I went with Exposure was because I'd heard their customer service was very good if anything did go wrong.
So, is the support actually useless after all or have I just been unlucky?
(or drive to work like every other sane person did that day - but where's the fun in that?)
