I bought one because I was annoyed with the loopy bit on my Reverb (first world problems etc).
The first Lev had a a lot of play & ‘knocked’ on dropping. Sent it back.
Second one came out (2 weeks later). Had approximately 1cm play at full extension in all directions. Arguement ensued as this was apparently ‘standard manufacturing tolerances’. Sent back, offered replacement (losing faith at this point).
Third one arrived (another 2 weeks after sending the last back). Took it out of the box & the inner tube literally fell out in my hands & it fell apart…
Sent back, awaiting refund. Argueing over the postage also to refund the 3 posts I have had to send back (nearly £30 alone, as they needed to be insured etc).
Put my Reverb back on, that I have never had any issue with. In fact the only Reverb issue I have had was when my wife crashed her bike & broke hers, Fishers took it back & replaced with with a brand new model, for free, in 48 hours & refunded the postage costs…
Most of the people I ride with use the Reverb, and those few who have had issues have had them resolved, no questions asked, all within a couple of days.