not me personally but just witnessed and old gentlemen in the supermarket who had put his card number wrong 3 times so hence it blocked the card,,, ...the checkout operator said oh sorry mate you will have to go to the bank to have it unblocked.... thats was it basically....(hope he doesnt belong to natwest bank cos our is all shut up now...
for the elderly i think there should be some kind of better service possibly where you can be taken into a back room of the supermarket and someone rings up the bank for you to verify who you are !!! now this poor bloke was sent on his merry way (wether he comes back for his shopping he had left at the till who knows.... just think there should be a different kind of service when this sort of unfortunate scenerio happens....
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unblocking pin number
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Posted 7 months ago #
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He might have stolen the card.
Posted 7 months ago # -
elaine anne - Member
There is. It's called "cash". Google it.
just think there should be a different kind of service when this sort of unfortunate scenerio happens....Posted 7 months ago # -
oh dont be harsh i do know of this guy and he,s always abit in a muddle...just felt sorry for him thats all....
doh: Druid..
wait till your 
Posted 7 months ago # -
I don't have long to wait!!
Posted 7 months ago # -
It's nor really the supermarket's responsibility to nursemaid people, but I think you're right that society generally could be a little more forgiving (as ably demonstrated by the previous two posters).
At the risk of making a rash generalisation, the people on the checkouts will be there to scan goods rather than look after old people. I doubt they're particularly trained to deal with the bewildered. That said, I'd have expected them to at least direct them towards Customer Services.
Posted 7 months ago # -
i do know of this guy and he,s always abit in a muddle.
You could've offered to help him?
Posted 7 months ago # -
I doubt they're particularly trained to deal with the bewildered.
In my experience they often are the bewildered.
Posted 7 months ago # -
I thought alot of banks offer a service where PIN could be by-passed to signature, for just this type of customer.
Posted 7 months ago # -
This is why it is best to write the PIN on the card.
That way you never forget it.Posted 7 months ago # -
There's NFC http://en.wikipedia.org/wiki/Near_field_communication. Looks like is OK for payments up to £15 without a PIN. Maybe that'll go up a bit. Most of my new cards have it but I've never used it. So do many smart phones (although that wouldn't really help in this case)
Posted 7 months ago # -
nope no customer services.... he was directed straight to the bank....i think the check out operator should have been a little more helpful.. (i guess he just didnt want the queue to get 'back logged'...
Posted 7 months ago # -
I thought alot of banks offer a service where chip/PIN could be by-passed to signature, for just this type of customer.
's a bit late once the card's blocked, though.
Posted 7 months ago # -
He'll be fine. All he needs to do is get into his car and drive to the bank.....
Posted 7 months ago # -
I found a debit card in a card reader today. I can't see how crooks could use it without a pin number as ordering stuff online would need an address to deliver? Although my lack of criminal cunning is not the reason why I handed it in.
Posted 7 months ago # -
I think the real crooks cash in by offering them to
victimscustomers as a service.Posted 7 months ago # -
You could've offered to help him?
This. So what did you do - just stand there watching? There is no such thing as society...Posted 7 months ago # -
When my Natwest CC was blocked I struggled to get verified when on the phone to the operator person - even though I had my passport, and I was actually IN a Natwest branch with an employee sat next to me telling the operator that it was in fact me, and they can in fact see me.
Bloody shambles.
Posted 7 months ago # -
I thought most shops still had the capacity to print a signature receipt that can be signed if the PIN/remote debit system goes down.
Posted 7 months ago # -
Stoner - Member
But the system was OK.
I thought most shops still had the capacity to print a signature receipt that can be signed if the PIN/remote debit system goes down.Posted 7 months ago # -
He can ask for a chip+signature card.
Posted 7 months ago # -
yes, but his brain system wasnt.
Cant he request a chip & sig payment instead, since the system is there to cope with it.
Posted 7 months ago # -
Good point - if you know him surely you could have helped him out.
Posted 7 months ago # -
i dont know him actualy...i just see him around the town..he,s a jehovahs witness (prob retired now...
i was in a random shop the other day and checkout operator says they dont rely on 'just signatures' anymore...Posted 7 months ago #
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