I've had a rim on order since January 28th - 4 weeks waiting 4 weeks of promises - reassurances of priority delivery. What does it take??? A £50 quid rim - for gods sake how difficult is it? All i want to do is rebuild my bike and your stopping me!!!
Enjoy my letter guys and gals.
I am assuming from your lack of recent response - that you can no longer explain why Coventry Cycle Centre is waiting for the rim which you assured me would be there two weeks ago. I also assume that the Trek reps assurance of priority delivery this week was a complete and utter lie?
I have believe that 4 weeks of promises and no delivery is unsatisfactory.
I am now more than deeply unsatisfied with your reassurances.
Can you please supply me with your managers details or a contact at Trek head office as i now want to escalate my complaint further.
I have also posted this on a number of websites in the hope that this time i get a response.