My time is up with BT broadband and can now shop around for a deal. Was looking at the Sky broadband and talk package to go with my satellite subscription. Would save me quite a bit, but is it any good?
I am with O2 for my mobile and their broadband is cheap as well, so could go with them.
I keep getting emails from BT saying that I am near my 10meg download limit and that it is £1 per meg after that. When I watch a vid from here, Pinkbike, Youporntube is that counted in my download limit?
Many thanks

Would advise you to stay clear of Sky, customer service is appalling.

I would agree about CS but £ for £ it's pretty good! I pay £10 for 20 meg and I get it (Nearly).

This is at peak time i.e. now!

Sky is good value for money with there unlimited service, customer service is ok. Could do far worse – talktalk or virgin media

had sky for ages now no problems at all, never had to call customer services – has to be good.

Sky customer service always been ok for me but their product is poor if you're not close to the exchange. Sky rent a lot of their equipment off BT who then look after their own customers first. At peak times I've been down to less than 1mb, whereas at say 5 to midnight whilst doing some "research" I've had between 6 and 7.mb Hence the reason they now supply unlimited usage for £5 a month! So I just put up with it coz I'm tight!

I have found Sky service to be vastly superior to BTs but have no experience of any other providers. Cost is also a big benefit (and the reason I moved) but I have found my broadband connection has been down much more than it ever was with BT. Speed is better but I paid for the quicker unlimited service so I could use iPlayer without additional charges. Overall I am happy with the switch 6 months on.

This is my speed from BT!

I've been with sky for three months now. Initially I was on the "base" package @ 2mb line speed and a 2gb download limit, and it was bloody rubbish – the speed was godawful, to the point where I couldn't connect to sites like gmail and skys own website. I kicked up a stink and got a free upgrade to the "medium" package, up to 20mb and a 10gb download limit. However on the last bill I got I'd been charged for the free upgrade so I called to complain. They looked at it and pointed out that while I had been charged for the broadband, I'd had my call package discounted, as that was the only way they could get it into the system – net effect, I was paying what I should have been. They were very polite about it and I was *dreadfully* embarrassed about it, and then to to pit off the nice chap offered me 25% of my viewing package for the next 6 months to make up for the hassle. what, of me being a plonker and not readin things properly? Oh well, if you insist!

so, I like them. packages ahve just changed, so £5 a month for talk unlimited means you get the 20md broadband (with no download limit) for £7.50 a month, not a bad price. If you are going to sign up drop me a mail and I can recommend you so we both get some vouchers 🙂

Would advise you to stay clear of Sky, customer service is appalling.

Depends really on the attitude of the person calling their customer services and the intelligence of the caller

If you go in all guns blazing with absolutely no clue of what you're talking about and expect to get everything for free then you will get appalling service.

If like me you're polite and realise the person on the other end of the phone is a person who has probably listened to some retarded basket case call them all the names under the sun for not vey much pay then you'll get a lot further and probably get an offer flung in too

Actually I used to work for them, call-centre supervisor at an outsource centre in Kirkcaldy. Usual minimum wage rubbish. Probably 300 people there and we could count on the figures of one hand those who were any good at their jobs, we all knew who they were. The staff are either 1) students after holiday cash, not a real job so just interested in having a laugh with their mates rather than doing their job 2) semi-retired after a bit of extra income, do the minimum, skive as much as possible go home, don't blame them, that was me too 3) full time call centre types, the people who do that for a career are really just those who can't get a job anywhere else.

No doubt the above applies to all call-centres, not just Sky, but Sky really do treat their employees like %$£@ and the morale is so low the staff don't give a &*%@ about the customers. Heaven forbid we should try to use our initive to help out a customer, any staff member who goes even slightly outside very rigid policies is jumped on. In my current job managing contracts I deal with all sorts of call centres, including BT, mostly utility companies though and with the exception of Opus Energy have found them all to be far better than I had found Sky to be.

-1 Sky customer service

A mate I worked with was with them for a while. His BB connection was forever dropping and he always moaned about their CS. IMO they sound pretty incompetent and don't give a sh1t.

Had the Sky package for 18 months now, far better and cheeper than the BT package we had. Router went down last month and even though it was out of warenty they replaced it free of charge

Service is far better than BT

Tracey

Another thing with Sky – I actually got a real call from a real person after getting their package to ensure everything was working as it should and I was happy.

When I pointed out that I kept losing my connection, they were very helpful and suggested I move the router (although they did initially try to suggest it was my computer so I pointed out that all other wireless devices were losing connection at the same time). Anyway, although the router was in the identical position as my old one, I gave it a try and it worked (must just have been where the aerial is sited in the router). Then after a week I got a follow-up call to check all was still okay.

So no complaints here really – I wouldn't expect more, I have experienced much worse with other customer service centres.