Sky+ and keeping the telephone ine connected within the first year. Problem?

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Sky+ and keeping the telephone ine connected within the first year. Problem?

16 posts & 14 voices | Started 2 years ago by Lesanita2 | Latest reply from Gary_M

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Lesanita2 - Member

Moved the sky+ box last night No phone line nearby. I don't need hte ointeractive stuff, so took a chance not reconnecting.

BBC1 is a bit on and off tonight. Wife not happy. Is it due to phoneline?

Is it just due to bad coincidental bad weather or can Sky mess up my viewing for me not connecting to phone. I know I'm supposed to be connected for the first year.

Help appreciated. I will get round to reconnecting eventually (busy at moment). I hear rumours of them charging for none conection.

Any ideas?

Posted 2 years ago #
bear-uk - Member

Had my sky in for about 3 months and its not connected to phone line.
No problems yet.

Posted 2 years ago #
ton - Member

you need a phone line to order films, that is all.

Posted 2 years ago #
matthewjb - Member

I hear rumours of them charging for none conection.

The terms of your contract say the phone line must be connected. So theoretically they can charge. Not sure if they ever do.

Posted 2 years ago #
wombat - Member

I've had Sky+ for about a year and normal Sky before that, nver connected the 'phone line to either box, not had any problems. Think it's only for ordering films & some (ahem ) specialist chanels

Posted 2 years ago #
scaredypants - Member

phone is for PAYG stuff, and for sky to find out what you watch

we once (years ago) got a call from sky asking if our box had been disconnected & reminding us that the free box + installation depended on keeping it connected for 12 months. Whether they'd really charge you is debatable - after all, it could be a failure of the plug/socket/line rather than your fault so I'd guess they'd have to at least ask you 1st and you'd have to own up

Posted 2 years ago #
slartybartfast - Member

I had sky engineer install my sky 5 weeks ago and he only had the phone line plugged in for 5 mins while he set the box up (phone socket is in another room no not practical). Sky engineer had no problem with me unplugging it.

Posted 2 years ago #
scaredypants - Member

when they put ours in the installer ran a new line to the lounge - out & back in through the wall

Posted 2 years ago #
muggomagic - Member

they tried to charge me for not having the phone line plugged in. i told them that as their work shy engineer hadn't bothered to run a phone cable to the box in the 1st place that they could whistle. still tried to charge me, i refused to pay as the phone line hadn't been installed, they said that i never mentioned it at the time. so after 3 months of wrangling they eventually dropped the charges.
i'm no longer with sky.

Posted 2 years ago #
aslongasithaswheels - Member

I hear rumours of them charging for none conection.

The terms of your contract say the phone line must be connected. So theoretically they can charge. Not sure if they ever do.

they can, and they regularly do

Posted 2 years ago #
jamesr - Member

We've had Sky and Sky plus for the last eight years.
Phone has never been connected. Everything works fine and we've never been charged.

Posted 2 years ago #
uplink - Member

The phone line connection is part of the contract for getting the subsidised box in the first place & Sky insist it stays connected for 12 months - they use it for pay stuff & some viewing stats
Earlier this year subbed HD boxes were £49, non-subsidised ones were £299

If you didn't take out an equipment/installation contract with them &/or the box from them - you don't need a phone line connected
Sky do chase people who should have the line connected & have sometimes managed to charge people the extra but it's by no means universal
I'd leave it out & see if anything happens

All updates are over-air so it doesn't serve any other purpose

Posted 2 years ago #
jon1973 - Member

If the phone line is only used for payg stuff, why are Sky so keen to keep it connected? What else do they use it for?

Posted 2 years ago #
uplink - Member

What else do they use it for

as I said above "viewing stats"

Posted 2 years ago #
monkey_boy - Member

had my sky + fitted over 2 years ago, had the phone line in when he installed it then un-plugged it, no problems here at all.

Posted 2 years ago #
Gary_M - Member

If you don't have the phone line connected sky normally send you later informing you that it needs connected as part of the contract. I did a similar thing as mentioned above in that during the install of multiroom I just ran an extension cable then unplugged it once the engineer left. Got a letter a few weeks later.

It may only be applicable on second boxes though. As the reason sky do it is so they know you are keeping the cheap box and not passing it on to amet to get cheap sky.

Posted 2 years ago #

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