Final email in from Royal Mail....and my reply.
From: (Name withheld by PG)
Sent: 20 December 2013 11:30
To: Paul Gillespie
Subject: Dangerous Goods
Dear Mr Gillespie
Further to our telephone conversation yesterday and as promised, I did ask about the disposal process for the kind of item that you have sent. The bicycle part identified as prohibited will have been passed for auction as part of a mixed consignment. We do not list auction items separately so have no way of tracing the actual whereabouts or specific consignment the item will be part of.
The auctioneers that we work with is Wellers Auctioneers who I believe are based in Chertsey. I can’t refer you to them personally but if you perform an internet search for them, you be able to contact them independently.
If there is anything else I can help you with, please let me know.
(Name withheld by PG)
Chairman and Chief Executive Office
100 Victoria Embankment LONDON EC4Y 0HQ
Although that’s not quite the news I was looking for I’d like to thank you for following this up.
As you can imagine I’m not particularly pleased with the outcome and feel that Royal Mail’s policy needs revised in these situations. Further research online has shown that this is quite a big issue that affects a lot of Royal Mail customers. I particularly have an issue with Royal Mail profiting from the disposal of my expensive and safe item. It’s unsafe to post but it’s safe enough to transport to the auction house and sell on? I’m sure you can see the irony here.
These items are taken on aircraft all over the world for cycling holidays, the airlines are well aware of these items and their check-in staff even ask if all air has been let out of suspension and tyres when checking in a bike to the check-in desk. I understand that these are relatively new policies for Royal Mail and that some teething issues occur.
I feel compelled to bring this issue to the attention of the national press, trading standards (for profiting from my item), my MP, Watchdog, all social media avenues and any other method of getting the message to your customers out there. This will not be done out of spite but to hopefully prevent further occurrences of this situation.
Once again, thanks again for your assistance with this.
All the best