I have a Canyon Nerve.
The customer service I received when I bought it was poor, with delivery deadlines missed and fairly rude emails in response to polite enquiries. I very nearly cancelled. When the bike finally arrived I was happy. It’s a great bike and I love it.
It has however had a few problems. The forks were repaired without any issues. I sent them straight to Mojo and a couple of days later they sent them back fixed. There was an issue with the rear mech. No one ever replied to my emails so I sorted it out myself.
The frame was faulty and had to be replaced. This took three months and a massive amount of stress. In the end they did get it back to me just in time for my holiday. Sadly it had just been rammed into its box with no other packaging so the rear mech was destroyed. However they did pay for my lbs to fit a new one. I also had an issue with the rear hub sticking, but again I was able to sort it out myself.
My rear Crossmax wheel has developed quite a lot of play which the internet suggests is a common problem. I have no will left to deal with Canyon so am going to sort it out myself.
I personally will never deal with Canyon again. It just isn’t worth the hassle. What was noticeable was the differing levels of service. Some emails were replied to helpfully and politely while others were just rude and dismissive. Sadly there were far more unhelpful replies than helpful ones.