Had my bike two and a half weeks. Fork has started to bubble under the crown.
BS want to send it off to fisher to be looked at. Any idea how long I will have to wait. I think it is crap two and a bit weeks in paying alot of money for a bike I then have to be without it for an extended period of time. Think it will be around two to three weeks at fisher?
Fisher tend to be pretty quick, doubt it'll be 3 weeks.
Sucks to be without the bike, but shit happens and they'll see you sorted if there's a problem
Hopefully not mate. You dealt with fisher before? Heard some horror stories before but then you do about most never the good stuff.
They turned my boxxer warranty around in under a week this time last year. If you get the same level of service you should be fine.
Once again
Your contract is with the retailer - its nothing to do with anyone else
Its your right to reject it and have it replaced or your money refunded.
Do not allow them to send it off to anyone. Read up on your rights on the consumers direct website. quote Sale of goods act at them.
TJ, Fishers are the distributors and warranty centre for Rockshox in the UK, they are the people suppliers send units to for a warranty inspection/repair.
Yes but this is a Sale of goods act situation. Nothing to do with warranty which is over ad above the sale of goods act rights. there is no need to contact or deal with anyone else - the goods are not up to standard the retailer has to replace them.
The buyer should not be without his bike at all apart from a day or two to replace the defective parts
Yes but, the most likely situation is that the forks are returned to Fishers for an inspection on the paint, they'll replace the lowers and return to the retailer, should be quite quick, the chance the retailer has the same fork in the same spec is probably quite slim, so timings would be roughly the same give or take a day or so.
The difference being you can still continue to ride your bike while the retailer sources the replacement.
Its nothing to do with fishers. They do not have to inspect it.
I'd get a new bike out of them, 2 weeks is pretty poor. I've never had a problem with any of my Rockshox though.
It is not the lowers that need replacing it is the same as this
not as bad though
http://singletrackworld.com/forum/topic/rockshox-lyrik-crown-corrosion-under-the-paint
Ok so it is a cosmetic paint defect, they'll replace the uppers I would guess.
Speak to the supplier/retailer and see what they offer you.
I could be wrong, but I thought under the Sale of Goods act the retailer has the obligation to repair or replace the goods, at their discretion, if they are deemed to be faulty. The act, if memory serves me correctly, allows for a reasonable time for the retailer to undertake the necessary action.
In that reasonable time, I think it would be acceptable for retailer to consult an expert on the problem. In the case of Rock Shox, that expert is Fishers.
It is probably also worth noting that if the bike shop were to replace the upper assembly of the fork, it would most likely take more than a week for them to get the parts and for the mechanic to swap all the parts from the original fork. It is quite likely that the mechanic will be undertaking the task for the first time.
The alternative is to allow the shop to send the fork to Fishers who will most likely deem the item faulty and use their trained technicians to replace the offending part. The fork will probably be back to you in under a week.
I would recommend that you insist that the shop send the forks recorded delivery.
The fork crown is not a sufficiently large part of the whole bike for the shop to be obliged to refund the total cost of the bike, or even the price of the fork.
LAT - MemberI could be wrong, but I thought under the Sale of Goods act the retailer has the obligation to repair or replace the goods, at their discretion, if they are deemed to be faulty. The act, if memory serves me correctly, allows for a reasonable time for the retailer to undertake the necessary action.
Nope - only if you are deemed to have accepted the goods ( and that is arguable anyway) and at less than 3 weeks old no chance of that.
Repair / replace / refund is the buyers choice.
Edit -
The fork crown is not a sufficiently large part of the whole bike for the shop to be obliged to refund the total cost of the bike, or even the price of the fork.Of course it is - the bike is not of a satisfactory standard.
Yes LAT, I wouldn't expect a shop to replace a faulty part on one of the shocks I distribute with an entire new shock, just to send it to me for the unit to be inspected and repaired as appropriate.
This in my experience is how it has/should and always work as it provides the best outcome for the Customer, retailer and distributor.
EDIT: TJ it's a small, by the OP's admission paint defect, the forks haven't exploded or something catastrophic, so the sale of goods shouting is a little excessive in this case purhaps?
No loco - the shop should obtain a new shock from you and replace that on the bike then return the faulty one to you.
Best outcome for the customer is the one that has the fault rem=edied with least hassle and delay
I thought that if you behaved as if the goods were yours (ie you rode the bike) then you have accepted the goods.
TJ, that really doesn't happen in the real world of the bike industry, shops (unless they're a large chain) can ill afford to buy another unit to replace one that maybe warranty, as they could just end up with a defective/broken by misuse unit that the distributor won't warranty.
Hence the scenario I mentioned above.
Best outcome for the customer is the one that has the fault rem=edied with least hassle and delay
which in this case is likely to be sending the fork to Fishers. Unless by some miracle the shop has the exact fork in stock, otherwise Fishers TRT could easily match/beat ordering up a replacement
The shop do have the right to have the forks assessed though so they are entitled to sent them to Fishers. Just explain your position to someone senior at the shop and see if they can help you out by replacing the forks. This might actually be better for them, as you'll be happy and they can return the forks at their leisure, rather than trying to get them turned around asap. The worst thing you can do is start going on about your rights as they will immediately be on the defensive, and may be less inclined to go above and beyond. Go in intending to have a conversation, not an argument.
Loco - the point is the buyer should not be inconvenienced by this - sending a part of his bike off to be inspected means he will be without his bike. that is not acceptable to me or to him by the sound of it.
I would expect the shop to say - forks are faulty - we will get some new ones from fishers and wil let you know when yo can come in to get the swap
Lat - its all a bit unclear and arguable but I don't think that will be the case here after a mere 3 weeks. Its a clear inherent fault
Yes don't try and 'own' them with the forks this in my experience is not the best course of action 
Yes but what I'm saying is that without the fork or any other item being inspected by the distributor in some cases it is not clear whether the fault will be covered by warranty, or whether the fault has been caused by misuse and therefore would leave the retailer out of pocket.
Hence items generally being returned for inspection, unless you can get a catagorical yes from the distributor.
I can't comment on how the retailer or distributor will respond in this case, just to make that clear.
Loco - tough thats the legal responsibility.
Legend - he can carry on using the bike while awaiting the replacement parts
steezysix - MemberThe shop do have the right to have the forks assessed though so they are entitled to sent them to Fishers.
No they do not.
its a contract between the shop and they buyer. No one else comes into it. the fork is faulty the shop is liabale to replace it. simple as
If you look at the cost of a fork crown compared to the cost of the bike,, the crown is a pretty small contributor to the overall price.
I think you are wrong when you say it is the customers choice as to the repair/replace option. I am pretty sure that it is at the discretion of the retailer. If the customer isn't satisfied with what the retailer offers, they can take the issue further.
If the customer continues to use the bike in the meantime, they would probably be considered to have accepted the goods.
Don't misunderstand me, I am not anti-consumer legislation and I don't believe the customer is always wrong. But if the OP wants my advice:
Allow the shop to return your forks to Fishers, get them fixed and get riding again. Probably within a week. Just insist that they send the forks recorded delivery.
Under the sale of goods act, the shop are obliged to
ensure the goods are repaired or replaced at no cost, minimum inconvenience and within reasonable time- They do not have to issue a refund or replacement on the spot.
Current turnaround of 3 days at Fishers, so not excessive.Most shops will try to see you right anyway.
Right back to work
looks like I have opened a can of worms. I am having to send the forks to fishers as I got the bike via mail order. Not from my LBS.
I want the bike shop on my side but again, im not sure why I/or anyone should be without their bike,two weeks after spending top money on it.
3 days doesn't sound to bad.
its a contract between the shop and they buyer. No one else comes into it. the fork is faulty the shop is liabale to replace it. simple as
actually the bike is faulty. And if faulty surely shouldn't be ridden?
I want the bike shop on my side but again, im not sure why I/or anyone should be without their bike,two weeks after spending top money on itIt's not an ideal situation for anyone (you, shop, fishers) - much better if you were happily riding around on your new steed. These things happen though, and if the turnaround is as quick as they say, it shouldn't inconvenience you too much. Just be grateful that it's winter and the trails are all disgusting anyway!
I guess steezy. Hopefully get them sent at the weekend.
I think you are wrong when you say it is the customers choice as to the repair/replace option. I am pretty sure that it is at the discretion of the retailer.
Its absolutly clear in the legislation. refund / repair / replace is the customers choice
steezysix - MemberUnder the sale of goods act, the shop are obliged to
"ensure the goods are repaired or replaced at no cost, minimum inconvenience and within reasonable time"
- They do not have to issue a refund or replacement on the spot.
Dunno where yo get that from - yes they do - the customer can elect for a repair but if they want a replacement or refund they can have it
Mail order - its still the same issue.
Dunno where yo get that from
Government consumer rights website. I hope it's legit... 
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