An outsiders view. I am a member of the public. I (like millions of others) pay for delivery of my letters and parcels to various people and customers. I expect the prompt delivery I pay for.
The strikes have caused me hassle, grief, abusive phone calls and an increase in 'missing articles'.
I took an initial interest in the dispute but now, to be quite frank, I don't care. I haven't spoken to a single person who doesn't think the same.
I will willingly pay a little extra for the service I used to get.
I'm sure it will come from a private company, unparalysed by unions and strikes. I don't think it will be too far away either because Royal Mail is slowly bleeding to death.