Remove the current top level management and replace with some forward thinking dynamic managers that recieve a basic salary and base any bonuses on customer satisfaction and ALL profits pumped back into the buisness and the pension fund.
Tick, i was avoiding saying anything, but that clears up a queery i had.
why has it got to make profit at all?
its a public service, ffs, even if it makes a loss, and gets propped up by taxes occasionally, it doesnt matter, as long as it works as it should.
it should be treated like any other public service, not as a business (in my opinion)
there CERTAINLY shouldnt be big pay bonuses for the top end.
what management needs doing? its not really an "evolving" job, parcels go in, get moved around overnight, parcels come out, and they tend to go to the right place at the right time.