I had an item sent to me (including insurance), which got damaged in transit, the claim has been submitted, how long until they respond? I can't find anything on their website.
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Parcel force insurance claim
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Posted 3 months ago #
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Ah ha ha ha ha ha ha ha ha ha...... until hell freezes over. 4+ months and waiting here on one claim. If you want anything more than glacial progress, program the number into speed dial and keep on them day and night.
Posted 3 months ago # -
oh, thanks for the reasurance! #starts dialing#
Posted 3 months ago # -
Actually, having read the OP properly, the first response acknowledging the claim came through in a couple of weeks after all the paperwork/photos were submitted and the 10,000 virgins were slaughtered to help speed the process along - it's actually getting them to do something about it and resolve the claim that is the problem.
Posted 3 months ago # -
I'm at that stage, the photos and paperwork went in last week. Just wondering when I have to start sending them body parts in payment for doing something about it.
Posted 3 months ago # -
Just wondering when I have to start sending them body parts in payment for doing something about it
It won't help - they're not human. TBH, I've lost interest in my claim (only looking at about £20 - I've probably lost that already in time spent chasing it to date). I keep getting nice (standard) letters saying '...you're claim is being processed...' and am therefore resigned to playing the long game on this one and anything that comes of it will be a bonus.
Posted 3 months ago # -
I'm looking at about £150 if the repair can be made, otherwise it may be a frame write off...
Posted 3 months ago # -
Hmmm.... a bit more urgent then - I wish you luck.
Posted 3 months ago # -
Parcelfarce are sh.ite. Expect a long wait, and then fobbed off with them saying it's your fault.
Posted 3 months ago # -
Took me four months when some Fox36's I'd posted went missing. Parcelforce tried their best to dissuade me with numerous 'if you dont reply by this date we'll assume you no longer want to pursue' request for info letters.
I royally kicked off. Within a day I had a cheque.
Posted 3 months ago # -
Just to let you all know, they've only gone and paid up!! Well done Parcel Force.
Posted 3 months ago #
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