Hello,
It's been a long while since I asked a proper tech question, so to ease my way back in i'll start it off easily.
We are a small service related company with approx 5 (to soon increase) staff and approx 20 individual contracts. Using fairly normal and traditional helpdesk software to keep a log of what we are doing.
Have you been in a situation where you implimented some CRM, and if so why did you do it, what did you use, what benefits have you found?
I think we need to start keeping tabs on our customers from a centralised point of view, we of course want to grow the business and feel that keeping everything in one space/app would be just the ticket.
Any thoughts/comments on this greatly appreciated as i'm bored to the back teeth of promo video's telling me its great but no real substinance as to why.
ta muchly,
jt

