Mac specialists , I need some advice

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Mac specialists , I need some advice

26 posts & 14 voices | Started 1 year ago by sputnik | Latest reply from MrSmith

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sputnik - Member

Can any Mac specialist on here please shed some light on my problem?

I bought an iMac in Feb and have some issues with viewing images on Google image and Ebay. When I want to view images in Google, I see the first page full of images but the rest are just grey blanks, however, if I click on a grey blank it opens the picture I could not see.
I have phoned Apple and they walked me through things like updating the flash player ( I had the latest version though ) and clearing the caches and cookies etc. This made no difference.
Last night I reinstalled the OSX just to make sure it is not an software issue. Still the same trouble.

I think now that it has to be hardware related ( graphics card? ) as my internet connection is not to blame as my wife's 3 year old laptop loads stuff fast as anything from the net .

Posted 1 year ago #
TheTompy - Member

Is this in Safari?

Have you tried another browser, such as Firefox or Chrome?

Posted 1 year ago #
roblerner - Member

Try a different browser? Chrome is pretty good.

Posted 1 year ago #
BluePalomino - Member

you sure you havent got your browser set to not load certain images?

Posted 1 year ago #
sputnik - Member

I have used Firefox as well with the same results, and yes , using Safari.
I have not set any restrictions on the browser either.

Posted 1 year ago #
skidartist - Member

~~Is it worth checking the speed of your internet connection? Those grey rectangles are images that are waiting to load.~~

ignore me.... if your wife's lappy is working fine maybe the two computers aren't getting a fair share of the connection

Posted 1 year ago #
pixelmix - Member

Incorrect cache/firewall settings on your mac or in your router?

Posted 1 year ago #
sputnik - Member

pixelmix, when you say incorrect, what is correct?

Posted 1 year ago #
scottyjohn - Member

I dont think Google image uses flash. Try updating Java or MS silverlight?

Posted 1 year ago #
finnegan - Member

Do you have more than one user account on your iMac (I'm hoping you're going to say 'of course, I have the admin account I only use to install stuff, and the standard account I use every day')? If so, do you get the same behaviour in both accounts?

Posted 1 year ago #
IA - Member

Run software update, check it's up to date. Do you have any extensions installed in your web browser? Do you see the same with different browsers? (and which ones).

What about logged in with someone else's google account, in case it's a settings issue.

Posted 1 year ago #
finnegan - Member

The OP's issue is with google and ebay, in Safari and Firefox, so it's not as simple as google account settings (problem visible in ebay as well as google), or a Safari cache or browser settings issue (problem in Firefox as well as Safari).

Posted 1 year ago #
IA - Member

Sorry, i was half asleep.

system preferences, network (select your connection), advanced, proxies - you got anything setup there?

Are you using any VPN software?

Admittedly the some-but-not all images is odd. Though I have seen it before - I get this behaviour in safari on my ipad - mostly noticeable with the new scroll-for-more-pics thing facebook has going on these days. Do you get the same behaviour there?

Posted 1 year ago #
AdamW - Member

What's your iMac (so we know your graphics card)? I have the late 2009 core i7 one and it runs them fine.

Posted 1 year ago #
sputnik - Member

It is the basic 21" iMac. NVIDEA GeForce 9400M graphics processor with 256MB of DDR SDRAM shared with main memory. 3.06GHz Intel Core2 Duo processor. 4GB of DDR3SDRAM.

-System software ip to date.
-Only one user account.
-Proxies : none of the "select a protocol to configure" boxes are ticked, and in the "Bypass proxy settings for these Hosts & Domains " box it has this : *.local, 169.254/16 . At the bottom the box is ticked for "Use Passive FTP Mode"
-Dont know what VPN software is, so I guess the answer is 'no'.

Posted 1 year ago #
finnegan - Member

Try creating a brand new user account, and see if the problem persists - if it doesn't, there's something in your user preferences that's messed up.

Nothing to do with this issue, but for security you should consider making the account you use every day a standard, not admin, account, only using an admin account to install software.

Posted 1 year ago #
sputnik - Member

OK, just created a new user account and problem still persists.

Posted 1 year ago #
stilltortoise - Member

I thought Macs were meant to "just work"

(sorry, couldn't resist)

Posted 1 year ago #
MrSmith - Member

have you tried permissions repair/applejacking?

Posted 1 year ago #
stilltortoise - Member

In recompense for my previous useless comment, this may not be a Mac problem per se. A couple of weeks ago I had the same when trying to view images on Picasa Web on an XP PC using Chrome. I can't even remember what fixed it but it sounds awfully similar.

Posted 1 year ago #
sputnik - Member

Yup, have tried permissions repair ad nauseum ...

Posted 1 year ago #
finnegan - Member

Running out of ideas - if it's not the browser, not google settings and not user prefs, and all your software is up to date, it absolutely should just work (tbh, I'd expect both ebay and google to just work with any Mac fresh out of the box, without even worrying about software update).

If I scroll down real quick while google images loads, I get grey boxes too for a fraction of a second while the images load, so it may just be something to do with the internet connection - are the iMac and the laptop both connecting to the router the same way? If the iMac is connecting wirelessly, have you tried connecting it to the router with an ethernet cable instead?

Posted 1 year ago #
rewski - Member

Sounds like a loading issue, what internet bandwidth do you have?

Posted 1 year ago #
richmars - Member

You're not checking the images for rude bits, like a filter? I've seen that slow down image loading on a PC running IE, so maybe completely useless.

Posted 1 year ago #
IA - Member

I'm almost 100% sure it can't be a hardware issue, as if it's always the 2nd page on that don't display and the others do fine that'd be odd indeed. GPU memory corruption/issues you'd expect to random, not reproducible the same way each time etc.

Posted 1 year ago #
MrSmith - Member

Yup, have tried permissions repair ad nauseum ...

applejack it anyway. it's free and does more than just repair permissions

Posted 1 year ago #

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