Not the LA party band famous for Blackout in the Red Room.
Tell us all about one brand you love, and on that you hate. But, most importantly – Why you love/hate them.
For me –
Love = Hope. Many years ago, I wanted a new hub. I rang them. They didn’t make what I wanted. They then offered to make what I wanted. Asked if I wanted any custom logos on it. What colour would I like? etc. Superb customer service, simply superb.
Hate = Cannondale. Irrational, maybe. Many years ago, when I was in the trade, their customer service was the most pitiful in the world. Maybe it’s changed, and I hope it has, but then it was essentially, “Meh”. That a brand like that allowed its European operation to be so poor reflected really badly on the brand overall for me.