Things are moving very fast at the moment, our turn around on orders has improved dramatically over the recent weeks, hopefully everyone that has ordered will have seen proof of this!

Things are looking great and all the issues we've had in the past are being addressed. We have lots of changes due for our website, and one idea is a LIVE CHAT option on our site.

Opinions welcome!!

telephones are nearly as good!

Suprisingly our phones have really cooled off – hence this idea.

The other main reason for the idea is because when we go World Wide the chat function gives us the option to translate.

Would you like me to tell you what Im wearing?

🙂

Just an answer to the thread is adequate thanks! 🙂

Merlin have a much better sense of humour

good idea i think! why not?!?!?! sometimes i dont have chance to ring or cant whilst at work, though i always have access to the internet 🙂 , one thing that sometimes annoys me, is the length of time it takes companys to respond via email, so yeah i live chat option is a good idea get an instant answer to your stock questions etc etc….

ASL?

how is this not an advert ?

and will it be an actual person or a robot ?

what tyres for live chat?

and where the hell is it, I can't find it 🙁

and where the hell is it, I can't find it

We have lots of changes due for our website, and one idea is a LIVE CHAT option on our site.

LIVE CHAT to communicate with us re stock, basic questions etc etc!

simonfbarnes – Premier Member
how is this not an advert ?

It 'kinda' is and isn't but then that proper one the left there means they like si@Pro et all, can do em on the forum too, or have you been asleep?

but then that proper one the left there means they like si@Pro et all, can do em on the forum too, or have you been asleep?

so if you advertise on the site you're allowed advertorials too ? Sadly I seem unable to see ads so I contribute by being a premium member instead…

simonfbarnes – Premier Member
how is this not an advert ?

Don't really see why this would even pop into your head.

They want to improve their site/serice so asking on a forum where a vast majority of bikers shop.

If its going to improve their service then thats a great idea.

Good idea in my opinion although, would you not get a good few people asking lots of questions. Simple questions would be best, otherwise a phonecall would probably save more time.

@MS – you've got the idea. More posts welcome!

Don't really see why this would even pop into your head

I must be very cynical 🙁

Live Chat is a good idea IMO, I do a lot of web browsing when on conference calls at work so can't phone :p Used live chat a few times on other sites (although not cycling ones) and they work pretty well IME (as long as the person responding isn't a computer and has a clue about what they're talking about and not reading from a script in Bangalore).

Don't worry on the other end will be a member of our comms team 🙂

how come everyone takes the pi55 out of jajamescycles.co.uk anyways?

LIVE CHAT to communicate with us re stock…

Just having accurate stock levels on your website would take care of that one. Fair play, I think you're making an effort though.

I've used the live chat on warehouse express and I think dabs for photography and pc stuff and it was very useful. Much quicker than waiting for emails, and easier than using the phone when at work etc.

Taka – Member
how come everyone takes the pi55 out of jajamescycles.co.uk anyways?

Because sometimes they have taken the piss with stock levels, service and delivery times.

I tip my hat to them for trying to rectify this tho.

sounds good to me, love sites where you can just 'chat', resolves problems quickly for free! and you can do it from work or uni.
do it JEJames