moved into area a little while ago, realised I need the freehub bearings replaced on white ind SS freehub, so took it to LBS, dont know any so chose the one that had seemingly the best stock - seven cycles/specialized and other brands. Took it in on the saturday, found them busy, waited 15 mins and finally spoke to somebody who seemed like a saturday girl, told them what I wanted, left phone number and thought it'd be fine, the service guys will see what needs doing and call if theres a problem/question. In my 20 years biking, thats what most half decent shops do.
I phones them on the monday and they confirmed they'd do wheel that week and said its fine, we'll do wheel, didnt ask me any questions. Why oh why didnt I ask them then if they knew what they were doing.. make mental note to self to be more thorough.
Then they called me next day and said it was done, no other information, no questions, just yes, all done, come and get it.
Popped in tonight, collected wheel, and realised they've replaced hub bearings and not serviced freewheel at all which is blatently moving and needs bearings. Asked why. They said they'd done what they thought they were asked to do and the hub bearings were shot, so replaced, mechanic said the freehub bearings obviously needed doing to, but they didnt have the tools and couldnt replace. Chardged me 36 quid for fixing the wrong thing and being just stunned I left.
I'm inclined to chalk it up to experience and avoid the shop <they are roadie orientated> but inside I am a little mad I've been charged for the wrong repair, that they've had opportunity to clarify the job and didnt, that they could have called and said 'ere mate yer freehubs needing a service too', but didnt. I wish the woman taking the wheel off me had said, sorry, we cant do those.
What to do? Anything or nowt? One things for sure I wont ever go back there again even if I go completely to the dark side.
