there reviews seem 50/50.
Bike Forum
[closed]
je james any good?
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Posted 1 year ago #
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fine for me. bought some cheap shoes, royal jerseys and armour from them. each arrived in good time.
Posted 1 year ago # -
We're great. Not that i'm biased. . . ."honest"!
Posted 1 year ago # -
Hi Romster
(And I know there is also a formal proper JEJames log in here too)If you are great then how do you explain the large number of posts on here and other forums that would disagree?
Just asking
Posted 1 year ago # -
Always great service on mail order bits and bike clothing for me
Posted 1 year ago # -
I'll give them a bash I presume low stock means low stock not no stock. At least I can target romster if they **** up
Posted 1 year ago # -
Hi,
I would be wary of their low stock. I ordered a chainring which was shown in stock but turned out it wasn't. It then took them 3 weeks to source if from the supplier and eventually deliver it. Their communication was poor and kept having to prompt them to get an update.
I am sure they are fine if they have it in stock but they could do with being a bit more up front when they don't and they need to sort out their site re what is or isn't in stock.
Regards
Posted 1 year ago # -
The other "formal" one, is also me. Tails what are you after? If you wait until am tomorrow i'll give you a call if you send me you're number to stforum@jejamescycles.com. Or alternatively place the order and send me your order number to the same email if you're desperate to get the thing ya buying?
Posted 1 year ago # -
okay then I'll wait and call tomorrow. Romster do you have this in stock http://www.jejamescycles.co.uk/hope-pro-2-item157695.html
Posted 1 year ago # -
Email me on the above email and i'll be in touch before my 10.30am brew break to let you know fella.
Posted 1 year ago # -
I think they've improved massively! Instead of waiting several weeks to find out the item wasn't in stock, they phone you the next day to tell you it isn't available.
Pity about the website not being kept up-to-date, but the customer service is definitely much better!
Posted 1 year ago # -
Sent me the wrong front mech recently but sorted it out no quibble. Unfortunately they use a non-Parcel Force courier and (for new customers) won't deliver to anywhere else than the credit card address which was no good for me so had to drive an 18 mile round trip to the courier depot (...to pick up the wrong mech
)
Posted 1 year ago # -
tails - ygm.
Posted 1 year ago # -
reviews seem 50/50.
About right, I reckon. I've had great service from them, I've had rubbish service from them.
I'd use em again though cos they're cheap.Posted 1 year ago # -
Tried to order stuff twice. Stock shown on the website in both cases, so completed the order and then get email saying out of stock. arg.
I shan't be bothering them a third time.Posted 1 year ago # -
Stock is an issue at times, but it is something all the big Mail Order guys are up against unfortunately. I've had this issue with Tails's query. (Doh). We're showing x 1 in stock at the WH and it just cannot be found. On a positive note we're doing our upmost to correct things by:
a) carrying more stock in the new warehouse.
b) increasing the number of stock checks in the warehouse and stores.
c) ensuring all staff are fully trained in correct procedures.If something is unforunately on the system due to error then we do our upmost to put things right for the customer, this is where we have taken a big step forward in our customer service. It's a bit of a double edged sword, and no doubt the critics will be out (who i'll be happy to address issues for), but it's evident things have improved on that side of the fence.
Andy @ JEJames
Posted 1 year ago # -
Appreciate the response Andy, but my two orders were about a year apart, so not much has changed in my experience. It's not so much a question of actually carrying the stock but more to do with having an e-commerce system that works properly. This is not an issue I have ever had with CR or Wiggle.
Hope it works out...Posted 1 year ago # -
tails - soooooooooooooo, did it turn up?
Posted 1 year ago # -
The reason I've not bought things from them is the delivery address issue. Even parcelforce will trust me enough to drop stuff with my home address on it at my work. Until they accept a delivery where I want it, I ain't using them.
Posted 1 year ago # -
Until they accept a delivery where I want it, I ain't using them.
You only need to have one order successfully delivered to the registered address of the card for this to change so you can have it delivered to where ever you want, but fair point if you're never around to collect the initial order.
Posted 1 year ago # -
Not a problem for many other shops though? You may be losing a lot of business that way. Do you get a lot of non-completed checkouts?
Thanks for taking it all so well btw
Posted 1 year ago # -
stoatsbrother +1
I've gone to checkout a couple of times on their site and remembered they dont ship 1st order to an alternative address
Posted 1 year ago # -
We'll hopefully be implimenting paypal soon, meaning you can have your goods delivered where ever you like.
Posted 1 year ago # -
Not a problem for many other shops though?
To be fair, excluding the big BIG boys who can take a hit of losing a £3k bike every other week, a few retailers are the same as us. . . .
Posted 1 year ago # -
I could understand it for big items - but for tools and small stuff?
People I have bought stuff from with first delivery to work (to an address which I can be tracked to on Google very very easily)
Pedal on (£1400 first delivery), Noahs Ark (first delivery £2400), Bikedock, Superstar, Rutland, Bonthrone (hiss boo), UKbikestore etc etc... Not all big guys
And of course wiggle/crc/Merlin
In the end it is about how much you want the business... But paypal is a start
Posted 1 year ago # -
Stoatsbrother - we hear you brother and we're addressing things, like you said, paypal is a start!
I'll let you know more when it happens, we've got a few things to iron out first.
Over n' out.
Posted 1 year ago # -
So I feel an update is due, Andy the chap I dealt with is very hardworking and perhaps sounded slightly over stretched.
There was a slight confusion over what I wanted but it is understandable with the amount of options Hope make.
When the item arrived with them delivery was prompt and I was not charged postage which is nice, unfortunately I was not in to receive the item so I had to rearrange for today. This is not really a problem but if I had missed both deliveries quite easy for a working household then I would have had to travel 20miles to pick up from a depot as opposed to the mile walk into town if Royal Mail had been used. So perhaps J E James could take their business to RM.
Overall I would use them again if the price is right. Thumbs Up.
Posted 1 year ago # -
I've found them fine
Posted 1 year ago # -
Bought a few bits off them - all good.
Posted 1 year ago # -
Tah for the feedback, pretty fair account of the whole encounter. It seems the biggest issue that need's addressing for you lot, as you've also stated Tails, and i've heard it elsewhere, is the shipping to an alternate address issue. Hmmmm. I'd be interested to hear from anyone who hasn't ordered solely because they can't change the address. Not working at the mo, just interested in opinions.
Posted 1 year ago # -
never used them much till last few months, now have bought 4 or 5 things I guess - very good service and on some items way below the others on price. very pleased
Posted 1 year ago #
Topic Closed
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