Seem to remember someone posting names and contact details for senior BT people being posted in the past.

Son seems to be hitting a brick wall with the complaints system and getting a reliable service to his house in a small village outside Carlisle. He is just off the phone to a “supervisor” and feels the circle beginning again 🙄

Not much help as regards a contact name but we seem to be having a similar problem over in Brigham. Distinctly unhappy with BT ‘service’ at this moment…

Try Twitter, I complained on there about BT and the service we’d received and they contacted me back.

Formal letter advising that you’re starting the Small Claims Court process. That was the only way they would listen, bunch of shysters. 👿

go mental on twitter and facebook?

@btcare on twitter worked for me

What poonprice and others say – go social media postal. We had 2 months of crap from BT just to get connected until Mrs Browndog went on a twitter rampage and it was sorted in days.

A revving chainsaw whilst calling BT support worked for me, apparently i had a shared line due to my house being newly built in an already established development built 40 yrs previous but it took a revving chainsaw and a few cuts into a length of log in my back garden before they would send a BT engineer, along with the **** police for damage to telecommunications property but that’s a different matter.

CEO email addresses here

Just type chief exec email addresses into google – it’s all in the public domain.

Good luck. I went to the chief exec when BT were being utterly useless in delivering any kind of service and I still had to negotiate to get them to let me out of a contract they’d 100% failed to deliver on and were basically in breach of!