I emailed CRC too, but got the same auto response back as jamesb did. I guess it's not top of their priority list, but it is seriously strange.
Since RM started to charge more for bigger sized parcels, and CRC do use RM for smaller stuff, it seems an odd way to waste money. Aside from that, for 'The World's Largest Online Cycle Retailer' to have such a carefree attitude to resources seems an odd stand to make. I recall the protests in the US outside Apple's stores with respect to their (rather lovely but way OTT) packaging a few years ago.
The whole thing (with CRC) just seems odd. I can't get my head around *anyone* however they're paid, whatever they're told, not questioning the sense in sending so many small items in such vast packaging.
Ah well. At least it's not just me.