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1. Rich - Member

   It's just they are dragging their feet, saying it will take 'a long time' to issue a refund and trying to push a store credit on me.

   So bored of the back and forward emails and jumping through hoops required. Oh well, lesson learnt.

   What was your experience?

   Posted 7 months ago #
2. geoffj - Member

   Use PayPal and you can cut through all that.

   Posted 7 months ago #
3. Rich - Member

   Yeah thanks.

   I've just put in a dispute, so we'll see where it goes.

   Posted 7 months ago #
4. Rich - Member

   Well, all they are saying now is that they will only issue a refund if I close the dispute, which is surely the wrong way round of doing things.

   If I did close the duspute and then they decided to keep messing me around I would gave no resolve through PayPal, but they are ignoring the dispute apart from telling me to close it.

   Really boring I know...but what would you do?

   Posted 6 months ago #
5. 5lab - Member

   tell them that the refund (through paypal) will close the dispute automatically?

   I'd imagine there's some sort of 'ding' from having a paypal claim raised against you, which is why they're trying to get you to close it

   Posted 6 months ago #

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