I’ve had many good experiences with Hope. But the only warranty issue was a battery that wouldn’t charge. one short phone call to explain, right away was told ‘we’ll send you a returns envelope and form. If we can fix it we will. If we can’t fix it we’ll send you a new one.’
they did just that, no asking how old it was, or where it was bought from, or to see a receipt – just got the impression they wanted to make it right. spot on!
since then I have a set of V-twins, three headsets, two bottom brackets, a set of pro 3 hoops and two sets of pro 2 hoops. And an R4 light which I won in their facebook comp!
I should point out that those components are on different bikes and not replacements!