Just wanted to say that Extra have replaced (for free) the head of my Mountain Morph Pump which I had somehow managed to lose.
I think that this is exceptional customer service as the pump is well out off warranty.
Bike Forum
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Extra UK - Good Customer Service
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Posted 3 years ago #
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I remember them going through boxes, and eventually finding me a pair of alternative cleats(missing from my pedals, should have come with two types) in the managers draw, rather than have me wait for the next shipment to arrive. Nice people.
Posted 3 years ago # -
I third that, they have been very helpful with some teething problems with my Tracer VP I bought.
Posted 3 years ago # -
Same here 10/10
Had problem's with my intense 5.5 fixed plus spares
Posted 3 years ago # -
I ordered some bars from a retailer who delivered the wrong ones. They were happy to have them returned, then order the correct ones from extra, and then send them to me. I wanted them as a Christmas gift so Extra just swapped the bars for me directly.
Top chaps.
Posted 3 years ago # -
Slightly OT - sorry - but what problems did you have with the Tracer? I've fallen in love with that frame and wondered how people were getting on with it? Thanks
Posted 3 years ago # -
Can I add to the Extra love-in with the fact they're currently being very helpful with a warranty issue on my intense.
Posted 3 years ago # -
Thier Maverick fork man Craig was really helpful over the phone and gave me some good tuning advice for my SC32's. Sadly, I understand they don't do Maverick forks any more
Posted 3 years ago # -
Matt-P,
Nothing serious, just the chainline rubbed very slightly on one of the VPP bolts (due to them having a circlip as well as threaded bolt as well as grub screw keeping it in place!)
I believe Tracers now ship with a modified bolt that does away with the circlip. Either way, a quick call to Extra and they'll have a new bolt to you very quickly.
Posted 3 years ago # -
Cheers Mike. I took the plunge and ordered a frame - and have the same problem! I'll drop Extra a line and see what they can do.
How do you find the shock? I'm a bit surprised how much travel 'm blowing through.
Posted 3 years ago #
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