Evans Cycles - nowt good to say about them!
Many years ago, I visited their Gatwick hub where one of them tried to sell me a 15" WSD full susser (I am 5'10" and 200lbs)
I pointed out that it was WSD bike but he insisted and actually argued with me until I pointed out the great big WSD icon with the bike in their catalouge.
That was then and this is what happened this week...........
Sold my old Cannondale to a workmate yesterday. I had stripped it down to the frame to retain the parts but he wanted the whole bike so I built it back up again but didnt have time to reset the gearing (VGC XT/LX parts) so I advised him to take it into an Evans in Central London.
First Evans told him that the gears were shot, needed replacing and servicing (why do you service new gears??)
Second Evans told him that the rear derailleur needed replacing
Third Evans told him the Hope M4's were shot and needed replacing (I had replaced the spacer washers with new washers and they were marginally out hence a tiny bit of rubbing on the disc) and that the gears were knackered.
The same third Evans eventually rang him today to say it was the chain that needed replacing and said the gears were fine
All very strange considering I had bought the bike from a bike mechanic who used to work at Cycle Surgery and was perfect before I stripped it down and rebuilt it with the same parts so, at most, surely it would only need to be reset!?
Amazing how all three Evans gave different diagnosis on the 'problem' of the gears skipping.
Upshot is I am down £40 on the agreed price as i wanted him to be happy with the bike.
Compare that to my LBS in Benfleet, Essex who spent a whole Saturday trying to fix an old pair of Tektro brakes on my wife's bike before admitting defeat and not charging me a penny!
Use Evans ever again? Not on your life!!