If someone were to pay a deposit for a few items and then be informed that there's a long wait for one of the items (which render the remainder useless until it is available), is the customer within his/her rights to demand a refund of the deposit? If so, what would be an acceptable waiting time following request of refund?
No items have been delivered and all are standard (not custom made) and fairly common.
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Deposit refund query
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Posted 12 months ago #
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aren't deposits typically "non-refundable"?
But then, if you're buying online, surely you shouldn't get charged anything until they've been shipped?
Especially if you tick the "ship complete" boxPosted 12 months ago # -
Having read up a bit, it seems that it would be the interests of the retailer to refund the deposit anyway as the distance selling regs give the customer 7 days to return the item(s) once delivered.
There would be little point in going through with arguing over the deposit when you're going to have to refund anyway.
The deposit was given in good faith with no statement of "non refundable".
It's not even the retailers fault, they've been really good their supplier is not holding sufficient stock which has messed them up. They've just been slow to reply to emails (all of a sudden) since the refund was requested.
It also seems that there could be sufficient grounds for refund of deposit if the delivery times are not acceptable.Posted 12 months ago #
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