Singletrack Mountain Bike Magazine

• Overview
• Bike Forum
• Chat Forum
• For Sale
• Wanted
• Forum Help
• Classified Rules

Bike Forum

1. DezB - Member

   I'm happy - CRC just sent me a brand spankin new Ksyrium Elite back wheel after my LBS broke the hub on the old one

   To be fair the LBS were just trying to straighten out a small wobble and the spoke pulled through the flange, cracking it, but CRC could have got out of warranteeing this in many ways.
   But they didn't.
   Thanks CRC I shall continue to be a happy customer.

   Posted 9 months ago #
2. elaine anne - Member

   thats impressive...

   Posted 9 months ago #
3. rootes1 - Member

   the LBS should of sorted this for you...

   but good on crc for helping out

   Posted 9 months ago #
4. DezB - Member

   I thought that, but they said the warranty is with the suppliers as the wheel was faulty (corroded, they reckoned). Couldn't really argue.
   That's what I meant by CRC having get-outs - it was also a sale item, showed signs of use etc. But they done right.

   Posted 9 months ago #

RSS feed for this topic

Reply

You must log in to post.