As title, really.
Bike Forum
CRC - Is it safe to start ordering again yet?
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Posted 1 year ago #
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my mate got done last week,so no unless it's paypal mefinx.
Posted 1 year ago # -
Ordered last week and seems fine so far...
Posted 1 year ago # -
Why?
Posted 1 year ago # -
Posted 1 year ago # -
Been using paypal with them of late as dont want to risk it but everything I've ordered has taken a week to arrive, which is pretty crap compared to what they used to be like. May have in part blamed royal mail but after ordering items elsewhere and still receiving them before the items I ordered from CRC I dont think thats fair.
Posted 1 year ago # -
paypal here.
ordered yesterday and today. both despatched today.
Posted 1 year ago # -
Paypal on Tuesday at midday, paid Special Delivery and although they said it was despatched that afternoon, it didn't reach the mail centre until Wednesday evening. I politely complained, got no apology just a brief explanation, and they didn't offer to refund the postage as per the website, I had to send another email to ask. Not long ago it would have been with me the following day with the free postage.
And the item is faulty anyway, not their fault but reckon they should pay special delivery both ways to replace it personally, especially if standard post is taking up to a week.
Posted 1 year ago # -
No way!
Posted 1 year ago # -
I ordered a funn fatboy bar last week from crc and recieved the next day. Thought or probably assumed the hack issue had been sorted... er, I'll just log onto my bank account...
Posted 1 year ago # -
yep, fine so far.
Posted 1 year ago # -
I was done 12th March. Got an email from CRC saying they had found and fixed the vulnerability.
Wouldn't try CRC without PayPal though.
Posted 1 year ago # -
lbs for the win for me.
Posted 1 year ago # -
As the holder of a foreign credit card I thought (hoped) I might be resistant to the CRC fraud but I've been caught too now.
I've been away on business trip but just come back to a letter from my credit card provider telling me someone tried to make some purchases on the 6th April...Looks like I'll be a paypal user in the future or shop elsewhere.
Posted 1 year ago # -
Always used paypal and never had any problems.
Ordered some stuff from both CRC and Wiggle on Thursday of last week, standard delivery, and both parcels turned up on Saturday.Posted 1 year ago # -
spw3 - Member
I was done 12th March. Got an email from CRC saying they had found and fixed the vulnerability
thats interesting so what was the vulnerability, poor website security or dodgy employee??
Posted 1 year ago # -
Bought stuff on line on 24th March. Got a hefty clobbering of fraud that started with the 02 test around 16th April.
They have no class. Pizzahut, yuk. They've actually tried to get £1000+, successfully got about £300...
Posted 1 year ago # -
I'm really confused why anyone uses a credit card rather than paypal
Posted 1 year ago # -
i am still waiting for the CRC IT bod who slagged everyone off for downloading p0rn to apologise.
I havent used CRC since being done in March. And to be honest my business has gone elsewhere now and is unlikely to go back to them.
their customer service is total shite and there are many other options out there
Posted 1 year ago # -
kimbers have you ever been on the wrong side of paypal, i have and they are worse than a pitbull on heat then they try to take you to court in luxemburg?? for a £6 mess up which was their fault sorted its self out in the end but i had to do all the leg work, so happy to use the credit card my bank are far more helpful..
Posted 1 year ago # -
Yes - but only with paypal - which I have done.
Their public response to the whole issue was sluggish and pathetic. They never mentioned the issue on their website. They did not e mail all their recent customers. Someone who might be from their commerce solution supplier was stupidly offensive here. And Singletrack did not seem that concerned about the whole thing, which disappointed me. Even now, 2 days ago when my wife topped her phone up with O2, we got a security call from our CC.. again... They know how compromised we could be because of previous CRC purchases.
Merlin FTW, CRC only if no one else has it.
And as for their "private sale"
Posted 1 year ago # -
ordered two weeks ago..using my "fraud" voucher and paypal...
everything fine..
but delivery with royal mail took too long....used to be better...Posted 1 year ago # -
just trying to decide what to get with my voucher, now that I have 2 new CC's.
50% chance that one of them was due to paypal, 100% chance that the other was CRC.
as for royal mail... well my last order took *weeks* to arrive. that eats right into Paypal 45day dispute window. Give me a CC and consumer credit act protection any day.Posted 1 year ago # -
So has anyone used their cc for a crc purchase in the last few weeks? I don't Paypal, and crc have some wheels that would do me nicely! I did consider paying the extra hundred quid my lbs will charge me, but the usual totally disinterested manner just ment I couldn't bring myself to do it.
Posted 1 year ago # -
I used my cc the other day and no probs yet.
Posted 1 year ago # -
I'd say no. i had my card stopped as a precaution by HSBC last week. this is the third time on two different cards since christmas,coincidence?
wont use CRC now unless it would be really cutting my nose off to spite my face. they are shite.
Posted 1 year ago # -
Made 3 prchases with CC (From here in Egypt) in the last 2 weeks. I didn't know that there was a problem until reading this.
All orders arived within 2 days and no problems.
Should I be concerned? What is the best thing to do to prevent any issues?
Posted 1 year ago # -
CRC clearly know they have a problem so you'd think they'd shut the credit card payment section down and only accept Paypal until they resolve it all.
I think its pretty crap of them to keep accepting credit card numbers knowing that they may be nicked by the thieves who seem to have attacked their web site / credit card payment provider.
Posted 1 year ago # -
I won't be using my card with them until there is a statement from CRC that something has been fixed.
Used my card on 12th March with CRC and it was stopped last week after over £3k of suspicious activity was declined. The bank hinted the CRC transaction could be to blame so there's a decent time lag from details getting compromised until fraud attempts.
Very inconvenient. I've seen a few mentions of fraud vouchers - how were these issued? Did you have to alert CRC that you were a victim of card fraud, possibly through their siteq?
Posted 1 year ago # -
Received an update from CRC the other day:
"The independent forensic investigation has shown that our infrastructure was the target of a sophisticated attack which resulted in the theft of card details relating to a number of our customers. Details were being stolen 'real time' and only a small proportion of recent CRC customers were affected.
The access point of the theft has been identified and permanently closed off so we are confident that we have fully addressed any weakness in our infrastructure."
Posted 1 year ago # -
Just been onto the credit card company after they stopped my card. I use it a bit online but when I mentioned CRC they were aware of the problem.
Could have had my details for a while. Made a few orders since the start of March.
I'd still go down the paypal route and keep an eye on statements.
Posted 1 year ago # -
Phone call to day from the bank fraud office
attempts to purchase £15 of O2 vouchers and then £112 else where..
I last used chain reactions in December, looks like the theives are
still working their way thought the list they obtained.Posted 1 year ago # -
Like others I used paypal last time. Next day delivery (which they still claimed when I ordered) seems to be a thing of the past - they actually managed to dispatch same day, but sent PF48, so not really much hope of next day delivery!
Posted 1 year ago # -
Had over £130 debited from my account and 36 attempts by someone to send faxes by MyFax.com.
Lloyds TSB have now said that all CRC payments are being treated as high risk.
Think this may be a big blow to the future of CRC....appreciate their staff maybe getting frustrated with all the calls from us complaining but they are the cause of the problem due to their lax security.
I certainly will not be using Chain Reaction Cycles again....especially after the poor quality of service and replies from the staff.
Lets hope that Wiggle, Merlin etc take note beef up their security and enjoy all the new customers at CRC expense.
Posted 1 year ago # -
I had £1400 ish taken over easter bank holiday, i told them i had used crc and they seemed aware of them. They are still investigating, me i expect!
Posted 1 year ago #
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