I'll start by saying that I have used CRC for years and had no issues at all, always a quick and friendly service.
However, I needed some bits to finish my Evil build so put an order in last Sunday for bars, front brake and some other bits and bobs. I didn't hear anything so on Wednesday checked my order and it was still showing as processing. Emailed in and got a prompt one back saying that the XT cable outers had gone out of stock and would I like an alternative. Picked a suitable alternative and was told that the order would be sent out ASAP.
Checked on Friday and was still showing as processing so I rang and sat in the queue and was told, very politely, that my order was still suspended but would likely be sent out Monday.
Waited over the weekend and missed a nice sunny-weather ride and checked again yesterday - order STILL suspended. I said I'd cancel it but chap on the phone said it'd take 5 days for me to get my money back (I paid with Paypal) and not to worry, order will get rushed through as a priority.
Soooo, checked again this morning and still no action. I rang again and spoke to another polite chap. I explained the situation and also said that I'm going to Spain on Friday and need these parts otherwise there's no point me going with no bike. What we eventually agreed on was to cancel the original order, refund my paypal (which I was told I should actually get back in 1 day and not 5) and I'd put a new order in for just the brake and bars which he would rush out to me today. Fair enough. We confirmed that what I wanted was in stock so I put a new order in.
Just logged in to check that my order is complete and it is also showing as processing. I've checked the site and the bars are now out of stock and my old order hasn't been cancelled yet.
So now they have over £200 of my money via paypal and I'm left without the parts I need to get my bike ready for my holiday.
It's just frustrating as they've been brilliant in the past but now I'm thinking I'm going to sack off the whole mail order lark and just stick with paying a bit more by going to an LBS.
Sorry, poor rant I know but I just wanted to get it off my chest as dealing with CRC seems to be getting me nowhere at the moment.
