I’ve been looking around for frame-only deals to upgrade from my hardtail and the Commencal Super 4 caught my eye. Gets good reviews and seems to suit my kind of riding (woodland singletrack plus the odd trail centre trip).
Anyway, to cut a long story short, I came across their warranty(pdf) on the website.
A few of the clauses caught my eye:
“Any naked frame (VIP frame) needs to be built up by an authorized COMMENCAL retailer. If this is not the case, any eventual warranty claim may be refused.”
“An authorized COMMENCAL retailer must duly validate the maintenance card enclosed herewith.”
(This has a 3 month service interval specified).
“The original parts must not have been replaced.”
“The warranty is void if:
…
– The bicycle has not been entirely assembled by an authorized COMMENCAL retailer.
– A non-authorized retailer has repaired the bicycle.
…
– Parts not supplied with the bicycle by COMMENCAL, or not provided for in the user’s manual, have been used.
…
– The original seatpost has been replaced.
– The frame is too big or too small for the customer.
…
– The bicycle has undergone alterations of components or the replacement of parts by parts other than those initially installed or recommended by COMMENCAL Bicycles.
– The bicycle has been used on «extreme» trails, such as those in MTB videos, trial circuits, ramps, performing leaps or following BMX circuits, going down steps or cycling on similar terrain.
…”
Now I may be being paranoid but this would seem to be a pretty broad range of exclusions that prohibit any owner tinkering or riding some trail centre descents I can think of.
Mandating the dealer build-up the frame-only deals seems a bit cheeky too.
I’m off so see if the other manufacturers have similar exclusions but in the meantime:
Does anyone have any experience in this area?
Is this typical of bike/frame warranties?